Just eat .. mess up

[Userchange44]

I'm so pissed off.

I ordered 8 cans of sprite , 8 cans of coke, 8 cans of orange fanta. Sounds alot but it will last a while and its going round several people.

Anyway order comes . The order number matches . But in the bag is 2 malt drinks , lucozade, eggs and chocolate. I told the courier it's wrong, he said it the order number matches. I showed him my order and refused to take it .

5 mins later it said order delivered even though i refused. I'm now thinking when I showed him my order the delivery code was there so I'm thinking he wrote that in. Even though I refused delivery.

I have contacted just eat . They are asking for a picture of something I don't have .

It's my own fault. I had problems in the past and stopped ordering. After just eat refused refund. But started again recently when I was ill . They had Been ok so I thought they had improved.

Just pissed off don't know how they get away with it

I'd have bought all of that from Tesco Whoosh not Just Eat or Deliveroo

Not everyone has the option of using deliveroo or whoosh. I know I don't...

You need to submit photos of the incorrect shopping, and keep chasing. I've had the same before and got a full refund.

It wasn't the couriers fault - he would have been given the incorrect shopping and won't be paid to take it back to the shop it came from. It's possible for drivers to override the code part for now as well, so he may not have typed it from your phone.

I can't submit photos of something I don't have . So it seems I should have taken it. Even though the items were wrong 😭

Is Tesco woosh completely different to just eat /uber eats ?

Whoosh is supermarket items which your cans are delivered by Tesco

Oh I see, sorry I misread it as the courier refused to take it back!

Take a picture of your empty doorstep and explain in the comments?

Those sort of apps never get it right or I’ve never managed to get a refund either.

Half of my order has been missing and I was told it’s not in their policy to refund it.

I'm wondering if i can do it via my bank . It seems to be common with just eat Its madness they get away with it.

Thank you . I never realised that . I'm going to use Tesco from now on

Do a chargeback. They'll probably block you for that but it sounds like no great loss.

What's a charge back ?

Whoosh is not delivered by Tesco, it's delivered by Uber Eats (in both towns I've ever lived in anyway, at either end of the country), so the same thing could happen!

I think Just Eat are the worst for it though, and definitely have the worst refund policy - I'd imagine Tesco would be better in that respect.

Oh so whoosh is uber eats?

What's a charge back ?

When you contact your card provider because you paid with that card but didn't receive the promised goods or services.
They will want to see evidence that you attempted to resolve it first so keep your messages.

You order through the Tesco app, but it's delivered by uber eats. It's the same as ordering McDonald's through the McDonald's app - that's delivered by uber eats too. But McDonald's are so much better with refunds than any of the others - the other day they forgot a cheeseburger & immediately sent me a voucher for 2 whole meals (if only they sold cans for you!). So I guess though there could still be an error with delivery as it's the same people delivering, you'd be more likely to get a refund if ordering directly via Tescos, compared to justeat & uber eats.

To whom it may concern

I am writing to you further regarding the matter of undelivered goods. You informed me that you were going to respond within 72 hours from your correspondence on the 29th of January 2025. I am disappointed I have not heard from you.

I am therefore formally informing you of my intentions to take civil action against Just eat. I have attached with this email a letter before notice which I have also sent by post (see attached evidence)

If I do not hear from you within 14 days I intend to issue proceedings against you.

Regards

Just Eat Takeaway.com, Rainton House, Cygnet Way, Houghton-Le-Spring, DH4 5QX Letter before court claim To whom it may concern, 08 February 2025 Re: Undelivered Take away Order from Tasty African Food ref: 492805402 I have not received a reply to my email correspondence dated the 19th and 20th of January 2025 regarding the faulty goods which I bought from you on 19 January 2025. This letter explained what is wrong with the order I made and why I am entitled to a refund. I am once again requesting a full refund of the purchase price of £34.14 on the grounds that S29 (2) of the Consumer Rights Act 2015 states the goods remain at the trader's risk until they come into the physical possession of the consumer, or a person identified by the consumer, to take possession of the goods. I enclose a copy of the proof of purchase and relevant evidence. I would like a reply as soon as possible so that I know you have received this letter. If you don't agree to the refund, could you please then send me a detailed response saying why you don't agree. To avoid taking court action, I am willing to use Alternative Dispute Resolution to resolve this problem. If I do not receive a satisfactory response from you within 14 days of the date of this letter, I intend to issue proceedings against you in the county court without further notice. This may increase your liability for costs. I refer you to the Practice Direction on pre-action conduct under the Civil Procedure Rules, and in particular to paragraph 13-16 which sets out the sanctions the court may impose if you fail to comply with the Practice Direction. I look forward to your acknowledgement.

Response from Just Eat

SHARON OLIVER (Just Eat UK)

9 Feb 2025, 10:32 GMT

Hi T,

Thank you for getting in touch with Just Eat.

I've checked the order details for you, and can see that we refunded you £33.14 on 09/02/2025.

Just so you know, refunds can take between 5-7 working days to appear back in your account (depending on your bank's policy) and we're not able to influence this timeframe in any way.

If you have any further questions about your refund, it's best to contact your bank first, so you can check the refund status with them.

I hope this helps, thanks again for your time.

Kind Regards, Sharon Oliver, Customer Service Team Leader