Can I downgrade sky if I'm in contact.

[I4gotmyname]

I have sky and I'm struggling to pay it. But im in contract till October. I did tell them I was struggling etc . And they offered discounts etc . And it all confused me . They say things like if you remove that . Then broadband will cost more because of the discount you have . And simlar things. It completely gos over my head . Then I end up agree to something that I should not have . And it doesn't sink in until a few payments in.

I just want to add here that I have learning difficulties. And things that seem basic to others gos over my head .

Anyway the question is can I downgrade grade whilst In contract ?

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Would you be comfortable to call them back and let them know you’re a vulnerable customer (based on what you’ve said about having a learning difficulty) so you need additional support to understand your options?

They have a specific phone line for vulnerable customers.

Could you speak to them on web chat with someone else with you for support? I find this easier than when they explain everything on the phone. And echo what others say about letting know you are vulnerable.

I've just looked on their website, call them back and say you'd like to register as an Accessibility Customer, once you've done that then there seems to be a special department who can assist you better. Call them on 0344 241 0333

I’ve always felt that Sky are notoriously difficult to contact by phone so I have emailed them in the past and they phone me back, usually within 24 hours.

Their email address is MySky@sky.uk

As PP have said, make sure that you inform them about your additional needs.

No I don't believe you can

Thankyou . I did tell them I have learning difficulties when I called them. But they didn't say anything about a vunerble customer thing. I feel like they possibly took advantage. But I don't have proof of any of that . I will try and ring them

I did before. And it feels like it was ignored

I was in hold to the chat thing for over an hour and they cut me off.

Anyway I'm paying 86.50 for broadband, tv and phone line.

And then I'm paying 82.00 for mobiles and tariffs.

I'm happy paying the mobile and tariffs. Also broad band. Because we need them and it would have an impact .

But tv is pissing me of its seems pointless and cost to much