I head a team of 42 people at work, spread across the length and breadth of UK (Dingwall to Somerset, Kent to Cumbria, Barmouth to Rendlesham). We have hybrid worked since 2016, before that we were based in two offices. Our training work is delivered on client sites, and so it has worked to have staff distributed and working from most convenient place, often home and for some the offices. Our work is in training, so attracts a group of delivery staff who like being around people and are perhaps 'wired' differently to my tech working brother in law who has only ever worked from home. We are a genuinely nice organisation to work for, huge reputation in the industry for quality, with people seeing us as 'the best' employer to work for in the industry as well. Recruitment is not an issue, nor generally retention.
That said, I find much higher rates of staff turnover in the remote / homeworking staff. I find many more issues of staff 'disconnected' from our constant in-house support and training, not following protocol and not developing as much in the team who never come to the offices.
Our remote staff have had more HR issues over the years and my view is that things are allowed to 'fester' somewhat or go unnoticed by a manager. You can hide behind a screen emotionally and physically...(so much so that we recruited someone who after a month of being at the business called HR staff member on teams one morning, stood up to show more than head and shoulders and announced she was due in two weeks.)
In the team who visit the office regularly (say 3-4 times a month) I notice higher overall happiness and lower turnover. The feedback, even from our reclusive FD, is that being in the office is great to connect to the organisation and colleagues. Staff enjoy our offices - they are comfy, free (quality) refreshments and time and space to chat with colleagues without disturbing others.
For the delivery folk there is huge feedback around meeting colleagues being really good from a quality of work perspective, so much so that we are in middle of introducing a more regular opportunity to connect with managers and colleagues outside the offices on a regional basis, and an annual few days away of training. The delivery team love collaborating, planning together and having update in all sorts of ways, from email, Teams and in-person.
On balance, I dislike permanent home working, and am a huge fan of hybrid and office working for our team.
All that said, my brother in law and some of my neighbours all work from home, and all work in technology. I wonder if a lot of the variation is around the personality and type of person who has to home, office or hybrid work?