Why is royal mail so shit these days?

[maurawhom]

In the past few years I've had issues with my post being to the wrong addresses even though if I do get my hands on them they are clearly addressed and my home is not hard to find. I've also had issues with even tracked and special delivery issues being sent completely different parts of the country than where they were sent to and then disappearing and trying to get any help from Royal Mail is like trying to get blood out of a stone not to mention trying to get compensation!

I remember when royal mail was fantastic now its just awful, even if you send things by 24 or 48 hour services they say aim to deliver this item in 1 -2 or 2 -3 days (so more than 24 or 48 hours) but we might not, you could pay for a premium service and we'll still take weeks to deliver your item and if it gets lost tough titty. I'm just so fed up with it!

This my sons a postie there workload has increased due to only employing agency and casual staff he sometimes has to bring post back or else he would be still on his round way after his working day should finish and that’s without stopping for a proper meal break .😠

Yes, my DC requires a treatment every few weeks at our local, huge London hospital. They don't do email or text, has to be mail. Depends on the hospital. My friend is a doctor who's worked in many hospitals, says it just depends, but some are still very archaic!

It's been a few years since I have avoided any internet retailer that use Evri for delivery so maybe they have improved their code of conduct but I was scarred enough to never want to have them deliver for me ever again after they almost wrecked a key Christmas gift.

Our postie is excellent. His organisation, much less so. He’s a lovely bloke and is as fed up as most customers are. He usually turns up mid to late afternoon though.

Two years ago, the birthday card I sent my grandson, arrived torn. Someone obviously thought it had something of value in it. Last year, I sent a card a week in advance. It arrived three weeks later.

Yet Ebay supposedly gave them a huge boost, but so many POs were churlish about customers going in with an armful of parcels and Ebayers just started to go elsewhere.
One thing about the Royal Mail, they do deliver everywhere in the British Isles for the same price, none of that highlands and islands or anything north of Glasgow incurring a surcharge crap.

Except it is true. I said it had died out somewhat. Not completely.

Paperless billing/statements, emails rather than letters, a generation who don't send birthday cards etc...

Royal Mail is def annoying at times. Drives me nuts when they email you with a 2 hr delivery slot then just when it hits that time change it to 12 hrs!
Just dont bother with the delivery slot if you arent going to make it!

On the other hand Evri round here is pretty good. I think its just hit and miss if you get a good delivery person.
Mine knocked today to remind me he dropped something of mine off a couple of days ago to a neighbour and I still hadnt picked it up! (the notification hadnt gone through so it was really handy he did!).

We've lived in this house for over 30 years and, frankly, the post service has never been good. We are in a London borough, so not rural or out in the sticks at all. Post has never been delivered daily and at times, not even weekly. When we complained about it, having missed a hospital appointment due to not receiving the letter, we suddenly got about 50 items of post in one delivery! When I paid for a tracked service for a birthday gift, which didn't arrive , I was told that it isn't a guaranteed delivery service. I now send as little as possible with RM, and use other carriers for parcels. I've also noticed that some companies I order from regularly, are using Amazon to deliver packages.

"When I paid for a tracked service for a birthday gift, which didn't arrive , I was told that it isn't a guaranteed delivery service."

@AndyPandyismyhero To me this is really outrageous, but that is basically what they said to me that its my risk to post with them and they don't promise they will deliver and even if it does get lost compensation is only a maybe. And apparently it is just called 24 and 48 tracked, it doesn't actually mean 24 and 48 hours and according to a royal mail employed I spoke elsewhere I'm an idiot for thinking 24 and and 48 implies a delivery timeframe in hours because it doesn't actually say that. I think they are using false advertising to swindle people out of money. They should just call their services "we'll deliver it or not when we feel like it" Its a fucking joke.

When you have to start paying shareholders that becomes the priority over anything else.

My mil posted my end of Nov(2023) birthday card in October, I finally received it in July damp, ripped and with a boot print on it. Clearly had been sat on a depo floor somewhere for 9 months.

Our collection office is open 2 days a week 10.30am-11.30am and not weekends. Impossible to pick anything up from them. Although their redelivery option has been okay so I tend to use that.

The guy at my post office (so not employed by RM but affiliated) reckons they will replace first and second class with t24 and t48. So basically we'll be paying more for the same shit service.
Interestingly they now take mail for Evri now so they must see the writing is on the wall for Royal Mail and have diversified into collecting mail for other delivery companies.

As others have said it seems to be down to individuals.
Our Evri delivery man is better than the Evri delivery person village next to us, where they frequently find parcels just dumped and never given to the right address. Our postman is great but the system is broken.

The other day we had 5 leaflets and no actual mail delivered to us and this is a regular occurrence by the royal mail