Ryanair: can't cancel baggage before I've paid for it!

[Darkdiamond]

Upcoming trip with ryanair. Went to add a 20kg to the booking, for some reason the payment wouldn't go through via PayPal and I decided that, actually, I don't really need the 20kg. Now every time I log on, it tells me that I can't manage the booking or even get the flight if I don't complete the payment. In an ordinary world, if I changed my mind about a purchase after my card was declined in Tesco, I would put the item back.
I get that ryanair rules say that baggage is non refundable, but surely that means once you've paid for it! I have a 20kg bag costing £75 attached to my booking that I haven't paid for and can't cancel.
Can anyone help? The customer chat is just a bot.

I have used customer chat with Ryanair and it wasn't a bot, I was person 63 in the queue, which went down quite quickly and I was actually very impressed at how easy it was. I can't remember if it started as an automated conversation and then switched though, sorry. I definitely managed to talk to a person though. It would have been a weekday, if that makes a difference.

Thank you. I got through to someone and they said it isnt possible to cancel the baggage, even though I haven't paid for it. I added it to the booking and I have to pay for it!

That's a bloody annoying outcome, but at least you know now.

In Tesco, the item wouldn't be treated as sold to you until you paid. Here, it seems it is. Payment doesn't have to take place before the contract is concluded: this is allowed under the Sale of Goods Act 1979.

I agree that it seems shoddy, because consumer purchases online don't tend to work that way. Usually, the purchase is completed a la Tesco.

If they've said this already, I don't think you'll be getting any further with them, unfortunately. It might be worth contacting the Consumer Rights section of a newspaper, since it sounds like the kind of problem that ends up there and sometimes companies bow to external pressure like that when they won't do anything for individuals.