I'm the victim of a scam, what do I do

[Shyfrog]

Someone pretending to be EE called today and said they were giving me a discount. I believed it because I've had it before and it was legitimate because I've been a customer for years, and I am coming to the end of a discount I've been getting for 6 months where I only pay £10 a month. but they didn't ask for the level of information the scammers did. The scammers had a reason for everything if I ever queried. They asked for my first and second name, the name on my card, email address for sending something to me about it, postcode and address as they needed to send me a letter of confirmation. They asked for account number, sort code, the name of my bank, and I realised it was a scam when they asked for the 3 digits on the back even though they said it was so they could set up the direct debit. They wont stop calling and call me from new numbers when blocked. They seem to have loads of different numbers. It takes over my whole screen. What can they do with the information I've given them? What do I need to do? I'm trying to get through to EE to explain what's happened. I have cancelled my card but it now says I need to call them to get a new one issued. If I change my number I don't know if they'll let me order a new card because I wont have the number registered to my bank and I dont have a landline.

Contact your bank. There should be a fraud number on your cars. Explain what happened to them and see what they say.

About to say the same, ring the bank!

Stop pissing about on mumsnet and phone your bank!

Who is asking you to call them? Call only the number on reverse of your card or visit a branch in person. It sounds as if the scammers don't have more information than they could google but beware they may try again under a different guise to get more.

Try and call the bank from your landline/ someone else's phone if possible - as the scammer may be directing your calls/ blocked your line.

Might also be worth logging into your emails and internet banking and changing your passwords x

I have spoken to my phone provider and the bank and am getting it sorted. They've sent me a new card and security code. The bank can't guarantee whether the scammers will take out direct debits or not with the information I've given, but have explained I'll get any money taken back through some kind of scheme. The scammers are also likely to send me scam emails and try and use this information to trick me in the future. I'm worried sick. Didn't need this stress

I don't know if it's worth registering with CIFAS its £30 a year , I would look at the site . Many years ago I had fraud on play.com and a catalogue and they registered me I carried it on for three years .

You can register with telephone preferences service for no marketing calls. If you get any calls, say "hold on, where are you calling from, can you tell me the address". 50% of the time, the scammer is confused enough to give an address and then you can report them.

You should defs change your phone number and a new email and put banking etc important things on the new email if you're not ready to full move everything in the email over, once you've been scammed once, it really increases the amount they will target you, getting a fresh details will help eliminate a big portion of that.