Meet the Other Phone. Only the apps you allow.

Meet the Other Phone.
Only the apps you allow.

Buy now

Please or to access all these features

Chat

Join the discussion and chat with other Mumsnetters about everyday life, relationships and parenting.

Your meter is 'out of date'

185 replies

Pebbles16 · 01/09/2024 20:46

So we've been jumped around with suppliers recently and now told our meter is out of date. It probably is as it's likely 25 years old. But is this just a tactic to get a smart meter put in which then ties me to the supplier?
Possibly paranoid

OP posts:
socialdilemmawhattodo · 01/09/2024 22:12

HotCrossBunplease · 01/09/2024 21:23

Smart meter resisters are tinfoil hat conspiracy theorists.

No I'm not. I am an ex-investment banker. All of the banks I worked for invested in smart meter companies. They only do that for very high guaranteed profits. Who's paying for that? I'll give you a couple of seconds. Yes - us the paying customers. So the only mugs on this thread are the ones who have rushed to adopt this new technology with lots of reported problems. No tinfoil here, unless I am cooking.

blahblahblah24 · 01/09/2024 22:18

Old meters aren't out of date. Some suppliers will only sign you up if you agree to a smart meter but I've changed suppliers several times with mine. If you don't want one you can just say no though.

leaoen · 01/09/2024 22:21

I got this message recently. I am going to ignore it for as long as I can, because I don't see any benefit to myself and it's inconvenient at least to wait in for an engineer. I'm sure that eventually it will have to be switched over, but I won't be rushing to do it as soon as they tell me to.

socialdilemmawhattodo · 01/09/2024 22:22

cliplidpot · 01/09/2024 21:57

All meters have a manufacturer's warranty date which means they are guaranteed to work within that time frame although sometimes they do go haywire before then. Yes, I have actual insider knowledge because I used to work for a utility company, both before and after the markets opened up and you could choose your supplier. As part of my training I went out with meter readers and saw meters changed for out of warranty because if I am going to book those types of jobs in I need to see the conditions in which the meter people worked.

You don't own the meter, it belongs to the supplier and they need to ensure their equipment works, I am sure you would be mightily pissed off if your out of date warranty meter ran fast and charged you more. Before smart meters meter readers were required by regulation to visually check meters a certain number of times a year, less so rurally as more difficult to get meter people to. However now with smart meters they are read far more frequently and the system is able to monitor that the meter is working within parameters.

Smart meters feeding back information to suppliers ie Octopus meant I got free electricity and also got paid not to use as much during certain time frames, usually an hour. This was offered to everyone and you could opt in. We just ate slightly later as the oven went on later.

Yes the fear is that they can turn off your meter remotely should there be blackout requirements but considering they did this in the 1970s before smart meters do you not think there is a way that electricity companies can already do this? Of course there is.

One of the benefits of a prepayment meter for people is to see the amount of electricity they are using. As I am with Octopus and on a smart meter I can see when the most electricity is being used, show my children so that they in turn can have a quicker shower and be aware of things like gas, electric and water that they too will one day pay in their own homes.

So you are industry. Great. What has happened to the regulation for the regular inspection of gas meters for safety purposes. Customers used to be threatened that they had to allow access to their property for the gas meter to be inspected every 2 years for safety. And I mean threatened. After the industry sacked their meter readers this no longer seems to be a requirement at all. Was this a change in legislation? I mean gas safety surely is important still, and mere customers wont be able to tell if their gas meter is safe or not. happy with a link to revised legislation, but I couldn't find any when I searched and my gas company (various) refuse to tell me or agree that this is still a legal requirement.

Moltenpink · 01/09/2024 22:24

I’ve been ignoring these emails from EDF for ages, they’ve now said they will make the appointment for me if I don’t. It will be a waste of their own time if I’m at work though.

The reason I’m being arsey about it- I took a day of a couple of years ago to get a smart meter, they were a no show. Also I don’t entirely believe the meters are out of date

INeedAnotherName · 01/09/2024 22:27

For everyone saying I'm wrong:

There are several different types of smart meters out there – so your new energy company may or may not use the same technology or network as your current one. Your best approach is to check with your new supplier.
https://www.ovoenergy.com/help/article/can-i-switch-energy-suppliers-if-ive-got-a-smart-meter

If an energy supplier can't say it will work with other suppliers... 🙄

Ahhhhhbisto · 01/09/2024 22:33

@Pebbles16 we had this earlier in the year. I spoke to the company and said I was happy for them to exchange the meter like for like and that is what they did. So a new, old meter if that makes sense. All done within about 30 minutes.

Backtoanoldname · 01/09/2024 22:38

BirdFeederFun · 01/09/2024 20:55

A quick Google shows having a smart meter doesn't tie you to a provider at all. And you can take your meter with you etc. Don't worry about that!

But others have found that not all smart readers work with all providers, or they stop being smart. Money Box did a report on them not that long ago.

Having a smart reader can open future doors to surge pricing of power. Yes, its cheaper night power at the moment - but next year? Like Uber on a busy night, like Oasis.

Those with solar power like to see their older meters go backwards on sunny days. Smart meters don’t run backwards.

And they don’t save you money by themselves - despite the vague implied statements that they could.

Juicyfroott · 01/09/2024 22:43

This reply has been deleted

This has been deleted by MNHQ for breaking our Talk Guidelines.

cliplidpot · 01/09/2024 22:47

@socialdilemmawhattodo I said "because I used to work for a utility company" and it was just electricity before all the larger companies whose names you would know bought out the smaller geographical ones. I haven't worked for them for a long time. I never dealt with gas meters, sorry.

@Moltenpink I am telling you they do have an expiry date on them but they don't go close to the wire with them because it can take time to arrange appointments. I believe the local customer base when I worked for a geographic company was 2 million customers. That is a lot of meters to change out especially on new build estates when all the meters are installed in a short time frame and then most of them needed replacing at the same time. Logistically it was a lot to organise so they give themselves leeway.

PrimitivePerson · 01/09/2024 22:51

BirdFeederFun · 01/09/2024 20:48

What's wrong with a smart meter? Were getting our smart meter updated.

How long have you got? I'm determined not to get one.

timenowplease · 01/09/2024 22:52

socialdilemmawhattodo · 01/09/2024 22:22

So you are industry. Great. What has happened to the regulation for the regular inspection of gas meters for safety purposes. Customers used to be threatened that they had to allow access to their property for the gas meter to be inspected every 2 years for safety. And I mean threatened. After the industry sacked their meter readers this no longer seems to be a requirement at all. Was this a change in legislation? I mean gas safety surely is important still, and mere customers wont be able to tell if their gas meter is safe or not. happy with a link to revised legislation, but I couldn't find any when I searched and my gas company (various) refuse to tell me or agree that this is still a legal requirement.

They are still legally required to take an actual reading once a year as far as I know.

Juicyfroott · 01/09/2024 22:54

This reply has been deleted

This has been deleted by MNHQ for breaking our Talk Guidelines.

PrimitivePerson · 01/09/2024 22:59

This reply has been deleted

This has been deleted by MNHQ for breaking our Talk Guidelines.

Quite apart from anything else, I've got solar panels, and I'm concerned that a smart meter won't work properly with it. I've also got a device attached to my solar inverter that shows whether I'm using power from the mains or my panels, and how much, so I don't need a smart meter.

I read my meters once a month and submit readings via an app. It takes me all of two minutes to do.

PrimitivePerson · 01/09/2024 23:00

timenowplease · 01/09/2024 22:52

They are still legally required to take an actual reading once a year as far as I know.

I can't remember the last time anyone came to read my meter. It's been decades.

LovelyDaaling · 01/09/2024 23:13

We've been in our house a looooong time and, way before smart meters came along, we were notified that the electric meter had to be replaced because of its age. It IS a genuine thing.

When smart meters came along, they weren't compatible for all suppliers so changing supplier meant changing smart meter too. The meter kept on working but the new supplier couldn't access the readings. I think efforts have been made so that the smart meter doesn't have to be changed out with each new supplier.

Lindy2 · 01/09/2024 23:13

I ignored quite a few letters over the years saying the meter should be replaced.

Eventually I got a letter that stated my meter had "reached the end of it's life".

Poor elderly meter. 😥 I do have to admit it did look like it wasn't far off being a museum exhibit.

Anyway, we've had the smart meter a couple of years now. I unplugged that annoying little screen telling me I had spent too much every time I did something outrageous like turn on a light bulb.

I don't have to bother with meter readings. My supplier changed without any issues. A smart meter hasn't been any big deal really and is probably a bit safer than the elderly meter it replaced.

Esmetempscire · 01/09/2024 23:13

Id like to try and bust a few myths and clarify some of the issues in a hopefully balanced way. I lead teams that support vulnerable customers in this sector so will try to provide a balanced view.

As others have mentioned smart meters being fitted now are smets 2 Meters which will work with any supplier and you can change supplier at the end of your current tariff as normal.

Smart meters do not lead to higher bills/higher consumption. Your unit prices remain the same. What is does mean is your bills become more accurate and are not based on estimates. This can mean that the initial bill post meter installation could lead to a higher direct debit/debt balance initially if you haven't provided actual readings recently and your consumption is higher than expected vs your previously estimated bills. The frequency of smart meter readings will however prevent bill shock in future.

Non communicating smart meters can occasionally happen where the signal is weak, thick walls, distance is a factor. In this scenario you continue to provide manual readings by pressing a couple of buttons or by having your meter read as with a traditional dumb meter. You don't get the benefits of accurate actual bills every month and ability to view your consumption. This is more likely to happen in very old or rural properties.

A communicating smart meter can be changed from credit to prepayment mode remotely by the supplier. Ofgem have rightly put rules in place that mean suppliers have a very high bar to reach before they can do this and only if it is 'safe and practical' to do so. If you have a traditional prepayment meter, smart is much more convenient as top ups can be done via phone app rather than traditional key/card.

Suppliers have an obligation to roll out this technology and can be fined for not doing so.

My personal experience was that pureplanet couldn't fit smart at first attempt due to my gas pipework into a 100yr old semi needing upgrading. The contacted the distributer who then completed the work. The smart meter was then fitted by Shell and I'm now supplied by Octopus. The data about my consumption I can access has given me insight to what times of day I was being wasteful and I've been able to reduce my consumption over winter in particular by 10% or so cushioning me from the worst of the price increases.

If you are a financially stable credit customer, or an existing prepay customer without a debt recovery rate applied to your meter there's more pros than risks to having one fitted in my experience.

PickAChew · 01/09/2024 23:17

oObyeOo · 01/09/2024 20:48

I’m not sure, as we had someone come to fit a smart meter but was then told when he got here that our meter was too old to be able to fit one.

That makes no sense. They replace the old meter with the new one.

ShakeUpYourTiredEyes · 01/09/2024 23:17

We were told the same by an energy provider, they had messed up and actually owed us a couple of thousand so didn't have to pay a bill for a while. Next thing they say it's 'old' and 'out of date' an engineer came to replace and was just like no they're taking the p**s and said it wasn't even 10 years old 6 at the most and advised us to change to octopus energy. Said he could do the job and was ready to but there was a date of instalation on the cover and he was right so we left it and switched but yeah we've been told it with 2 different providers in 6 years and both times thankfully the engineers have been honest. I don't know why they do it though

Oldiebutgoldy · 01/09/2024 23:18

Meters have always had certification dates, even before smart was a ‘thing’. you’re not obliged to have the meter changed but your supplier is obliged to tell you it’s past its recert date. Will it keep working fine? Almost certainly, the issue you’ll have is that it’s harder to guarantee the accuracy of the meter as they’re only tested to be accurate for the length of the certificate, usually between 5-20 years.

Been in the industry 20 years, also longer than smart has been a thing, so can answer a few of the points on this thread. You’ll be able to change supplier, your meter will stay smart. Nobody installs the OG meters that had this issue anymore, and even those older ones still out there can be reconnected to the system that collects automatic reads.

Don’t bank on being able to opt to keep the new meter in dumb mode, not all supplier allow that (we don’t).

just turn off the in home display and you’ll not even notice a difference between your current meter and your new one.

MeowCatPleaseMeowBack · 01/09/2024 23:18

Delphiniumandlupins · 01/09/2024 21:43

You are wrong. Generally smart meters remain smart when you change supplier

She's wrong and yet said exactly the same thing as you. How odd.

Esmetempscire · 01/09/2024 23:18

I should also say that like a previous poster I don't bother keeping the smart hub plugged in. You don't need to have this on for the smart meter to work and for you to be able to access your consumption data on your online account/app. As long as you set the meter to half hourly or hourly reads you can see what's happening with your consumption when you want to.

PrimitivePerson · 01/09/2024 23:18

I resent being told I have to have a device in my house that's connected to the internet when there's absolutely no bloody need for it.

Juicyfroott · 01/09/2024 23:21

This reply has been deleted

This has been deleted by MNHQ for breaking our Talk Guidelines.

Swipe left for the next trending thread