I need help calculating how much credit I am in with my rent account.
I was getting a reduced amount of Housing benefit (I was entitled to 100% but there was a period where something was being processed so I was liable to pay x amount myself for several months)
Now that issue is sorted they backdated the payments I had been making myself, so that my housing benefit was fully covered.
But they've credited it to my rent account rather than myself so I need to request it back.
My account is 4 weeks in arrears always (absolutely normal and how they prefer to do it)
So each week it's minus £126
So when I get to Housing benefit pay day my balance is usually ZERO. Squared off. Then the next week it goes back to minus 126.
I think I'm more than what's shown in credit as it's already deducted one week off?
I have learning difficulties so I'm struggling to get it really??