Just wanted to pop a warning post up for anyone looking to book a break with LoveHolidays.
I have just got back from 3 days in Greece (flew out to surprise a parent on their birthday, they were there for a week)m in a location they travel to often and I've been to many times). I'm more than happy travelling alone, husband and kids left at home.
Booked flight and hotel package through LoveHolidays. EasyJet flight, which was simple, and a local hotel that we've used before.
Late flight out Friday evening, turn up at my hotel at 11pm on Friday night to find that despite my money being taken, no booking had been made.
Considering it's mid-August in a high tourist area of Greece, there was no room at the inn... and I was ushered out into the street at 11.30pm on my own, with no hotel, and £650 down.
I ended up on a sun lounger cushion on my dad's hotel room floor. I'm so lucky that they were there, plenty of people wouldn't have had their family just across the road! It ruined the surprise for his 70th, but I was safe and had somewhere to lay my head (calling it a bed would be a stretch).
Their hotel (which family are regulars at) sorted me out with staff accommodation for the remaining two nights, unsurprisingly their actual rooms were also full.
Spoke to LH complaints line the following morning. The SECOND option on their automated get-through-to-someone thing is 'have you arrived at your accommodation and found it hasn't been booked?' So seems this isn't an unusual thing.
I was super lucky to have my family there, and it only be me travelling. If I'd had my husband and children with me, we'd have been in trouble (teens and toddlers aren't super easy to accommodate!)
So, just a warning to all, LH talk the talk and the prices are comparable - but clearly it's not a safe bet if you actually want to rely on the VITAL components of a holiday!
(I have since got the refund for the hotels, so that's something!)