A bit shaken, advice please

[laptopShopper]

Long time MNer, have name changed for obvious reasons.

I was looking to buy a laptop and used the Microsoft online shop to look at options. And I noticed that they have a VAT discount for people with disabilities and the sales assistant (lets say K) asked me to send proof; and I did. Not in the chat window, but, in reply to an email from the official Microsoft-store. K said that they will need to pass it to their manager and they will update me in 2-3 hrs.

No updates. 3 days later, I chase it up; someone else (M) is on the chat window, but they are able to access all details and when I ask for an update, they say that it is being processed and as I am on the chat, I receive this email from K, saying the same thing that it is being processed, but with a very objectionable phrase at the end of the email. basically something along the lines of "f*ing list".

I am horrified, and I tell M on the chat, without any details, that I am not happy at how this is being dealt with and I need to complain. And I am passed onto the manager (P), who takes over the chat.

P acknowledges that what was sent to me was unacceptable and I ask for my data to be deleted and they agree and when I ask to complain to their UK team, they just give me an EU portal link. Seems there is no UK address to write a complaint.

Any advice please on what I should do. Really rattled by this.
I want to ensure that my confidential info that I shared (I did blur DOB and such) is deleted from their system

Really bizarre experience. I have had rude customer service but never have dealt with perverts at the other end!! Though the supposed-manager acknowledged the phrase and that it was unacceptable and promised to work to delete, I am not actually sure that it will happen. I am not even sure if it was actually different individuals, or the same human with different names on multiple chat windows!! I did enquire where their team was based and was told it was in the Phillipines. Not that it is that relevant.

I’m confused - was the list referred to a list of people or something? It’s not good customer service but from what you have said I can’t see why you are shaken. Unless your name was in the list or something?
As to what you can do, I would assume Microsoft have a complaints department.

i am shaken because
you don't expect that in an exchange with a sales person from Microsoft

I am not in some chatroom

that and I am worried about my health info getting into the wrong hands

I don’t think we can really respond without knowing exactly what was said and what this list was?

Uk phone number to complain. https://learn.microsoft.com/en-us/microsoftteams/complaint-handling-code-for-the-united-kingdom-u-k

Hi op,

Do you mean they emailed you to say it's been processed, but it's on the end of a (long) fu*cking list?

Or is the f*g word discriminatory?

Either way it's not fine at all.

It's not ok that they used it on a chat but equally a bit ott that you're shaken by the 'f word'

Thank you for your messages.

it was an email update regarding my request and signed by the sales rep who dealt with it at the beg, K and at the very end of the email, written in a different font and bigger font size were these words

"DHM Fcking List"

and to answer someone's question, no it's not the word that's bothering me, it's just that it was in this email and given the context. I think I might have just gone on overdrive a bit, as I had somewhat foolishly sent a health related document.
Lesson learnt.

Thank you @Allthehorsesintheworld , that page seems to be for Skype for business. But I'll give them a try and see if they can give me a UK number to write a complaint to.

I don't understand. Why is the other person a pervert? They were obviously definitely rude and I would complain, but I don't understand how theyare a pervert?

I'm so confused! What's a DHM Fcking List? Why is someone a pervert? Why are you worried about having sent the health info?