Microsoft glitch and I’ve lost thousands on a holiday

[ipredictariot5]

Anyone else affected? I’m 2.5k down as the airline could not take us to our destination on Saturday. Hoping to get some costs back on flights but hotel/ activities all non refundable and not claimable by insurance

Did you pay by credit card?

It absolutely is force majeure, means the company couldn’t have foresaw it or prevented it. It won’t be force majeure for crowdstrike, but will be for th4 airlines and travel agents.

Bollocks. We don't take out travel insurance and have consumer rights so that companies can call a tech fuck up an act of God and not bother to reimburse us or pay out on insurance. They will certainly be claiming their losses back from Crowdstrike.

Covid wasn't Easyjet's fault but I still made damned sure I got my refund off them if they could not provide what I had paid for and fulfil their part of the contract. Why should they keep a customer's money if they cannot perform the contract?

There was a recent thread about travel insurance- this is why people don't bother as when you come to claim they find any excuse not to pay out.

And moreover, if individual consumers are expected to take the hit, why should people risk booking a holiday when all their money can be lost so easily, because "computer says no"?

Seems very convenient for the travel and insurance industry to be able to just take people's money and not provide anything.

Try your insurance first, then try your credit card provider, then try your legal cover.

Assumption that you have the first, used the second and have the third (household insurance perhaps).

Don't take no for an answer. Took.us two years after COVID cancellation to get our flight payments back.

Thanks for good advice - have put in claim for flights today - Swiss Air sounded reasonable. The hotel just say non refundable and the insurance isn’t interested.
it was a sat - Wed holiday stockholm with a change in Zurich. 12 hour wait Zurich then told no flight till Monday and even then not guaranteed so offered to fly us back to Manchester.
if I can get flights back at least that’s something
oh and never use last minute .com. Turns out they are just conmen despite selling it as a package with ATOL protection which is worse than useless
can’t get over the fact that some idiot in a tech company has done this and everyone else has to suck up the costs

ATOL protection is there to get you home/refund you if your holiday company goes bust.

You weren’t expecting it to help you here, were you?

On the flight cancellation you have the full protection of UK 261 so you should get the refund no problem. You will not get the additional £220 each compensation though as the cancellation will be deemed to be due to “extraordinary circumstances”.

Crowdstrike was responsible for this and Microsoft was its customer, however, Microsoft also has a duty to its customers to provide a service.

Errr, it wasn't because Microsoft was its customer that a bucket tonne of Windows machine went tits up.

It was because the individual organisations are customers of CrowdStrike and they sent out a dodgy update.

It was nothing to do with Microsoft.

@ipredictariot5 why won't your insurance cover the cost of your hotel?

Yeah, I only travelled once with lastminute.com after Covid and found them appalling to deal with and caused me a great deal of unnecessary stress.

I would keep on at the insurers though.