oooohhh, this one is hard t beat. remember when there were the bombings in London, on the tubes and buses? we were due to see R.E.M in Hyde park, and had booked a room in a hotel a short walk from Hyde Park.
the gig was rescheduled for some time later, and we were able to move our booking to that date.
WELL.
we showed up in plenty of time and were sitting in the lobby for three hours waiting for our room to be "ready"
after those three hours, we were told they had overbooked, and we would be moved to their sister hotel, pretty much the other side of London. bear in mind the tubes and buses were still not running properly. and we'd booked there because it was walking distance to hyde park.
they DID arrange a minicab for us and a few people in the same situation to the other hotel. that's a small plus.
by the time we got there, it was nearly time for the gig, so I didn't get to have the shower I wanted after our car trip from Cornwall to London, we just had time to throw our luggage into the room and try and make our way back across London. no cab for that, of course. so we had to walk a lot of it.
went to the Gig. had a great time. saw Brian Molko from Placebo in the audience. it was great.
then we had to try and make our own way back.
WELL. when we got back to the hotel they'd put us in, there was no electricity in our room. there was only a single bed, one set of towels, etc.
it was late, so we went to bed as best we could, unwashed and unable to use the TV or make a cup of tea in the morning.
when we went down for breakfast, we said they had put us in a single room, and we'd paid for a double, and there was no electricity. at the very minimum, could they refund us the difference between a double and a single room.
the foreign guy on reception kept saying "is LIKE a double!" no. it's got a single bed, one set of towels, one pillow, one cup, and no electricity. we can let the no electricity and the fact you've moved us from the location we chose for convenience go IF you refund the difference between the room we booked and the room we got. "IS LIKE A DOUBLE!"
I left that place in angry tears, and I hope they've gone bust. we didn't get anything like what we chose and paid for. in no way was it anything like a double. we paid for a double room with functioning lights, tv, kettle, shower etc. in walking distance of where we needed to go, and were given a room across town with a single bed and no electricity.
they said we should have mentioned the issues with the room when we got there, but they left us waiting so long we only had time to drop off our luggage and leave. we didn't have time to check everything, and it was still light when we got there, so we didn't need to turn on the lights. and that because we didn't realise when we chucked our cases through the door and rushed out, they wouldn't do anything at all, and it was "like a double"