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The way Admin Assistant 'speaks' to me is irritating me-is it just me?

4 replies

Marygoround22 · 19/06/2024 16:32

I accept it quite possibly could be!

She doesn't do anything particularly wrong, I just don't like the way she addresses me. It's probably not worth making a fuss over, I realise that but just wondering if it would irritate anybody else.

For context I am a professional who works within a team of 8. There are two managers, and there are two admin staff, whose jobs it is to accept work that comes in and allocate it to one of us.

Once we've done our work, we send it back to them and they send it on to wherever It's going.

None of us in the team are in charge of the admin staff, they're under the managers same as we are, just a lower grade.

I can only think of two examples but there are more.

One time, she told me she'd sent me an email about some work, and I checked it over and couldn't find an essential reference number in it. I looked in some other places on the system where it may have been, and then emailed the person whom the work had come from (our client) asking for the number.

Admin woman saw that I'd sent this email (I sent it from the collective box for that particular type of query) and sent me a msg saying 'I forwarded this to you. Number is in it'.

I said 'Okay thank you, I'll have another look, I couldn't find it in (elsewhere on system) either'.

AW-'The XXX Number????'

I replied, yes-it would sometimes be in X place, but it isn't there. She then told me why client wouldn't know this number (which to be fair, I wasn't aware of). I said 'Oh okay I understand-whereabouts on the email is it please?'.

AW 'It'll be in (totally different place to the email)'.

I said 'oh okay sorry, I thought you meant it'd be in the email you sent'. She just 'liked' this msg. If that were me, I'd have apoloigised for giving the wrong information, or explained, but she didn't. Just realised she was in the wrong then then 'humphed' over it it seems.

Then another more recent one. For context, any work that we do we input onto an excel sheet with the date, reference number and what has happened on it.

'Hey! I've noticed you've not been updating the spreadsheet, please don't forget'.

I asked 'what things haven't I been putting in please?'

AW (list of everything we're meant to put in there), However she did word it in a bit of a confusing way, in text speak so I said;

'What do you mean by XYZ please?

This is when she sends me a screenshot of what looks like my spreadsheet and says 'me and X have been doing it for you but you should be doing it'.

I asked her which part of it she's talking about and she says

'I'm talking about everything LOL you haven't added anything since (date 3 weeks ago)'

I replied 'I haven't added anything since 1st of June?'
'Yeh'.

I said that I updated it everyday, had literally just put something on it now.

'Are you using the one in X place?'

'I am using the one I was advised to use-if there is a new one I am unaware of it?'

She explains that there is indeed a new one. I asked her where it was and she told me.

I'd have approached this differently. I'd have DEFINITELY checked that 'me' wasn't using the older sheet. If I couldn't do that then I'd have asked the person if they were awre of the new sheet- I'd not go in accusingly 'you've not updated it since X date' and there'd definitely be no 'LOL-ing', I see that as sort of laughing at someone's supposed incompetence.

She's also very clumsy with her explanations of things which I find very confusing e.g. she once was describing something to me when I first started and kept saying something like that 'If you put it there you must put it in here too', but she hadn't yet told me what 'it' was.

I guess I just find her quite abrupt-she rubs me up the wrong way I suppose.

OP posts:
Shiningout · 19/06/2024 16:39

It does sound annoying but I find teams quite bad for people coming across a lot ruder and more abrupt than they would in real life. It's like texting and can be hard without hearing the tone of what's being said. Can you not call her if you need to have a chat about something in future rather than going back and forth on messages if you don't understand what she means?

Marygoround22 · 19/06/2024 16:39

That is not at all a bad idea! I'll see if she's any better over a teams call!

OP posts:
Boxina · 19/06/2024 16:44

Using lol is very rude and unprofessional. I would be pissed off at those interactions too and would likely raise it with her. Is she young? It just doesn't seem an appropriate way to talk to you.

Marygoround22 · 19/06/2024 16:45

I am not sure how I'd raise it with her... I want to though! I wonder if she irritates anyone else...

Is Lol rude? I find it unprofessional definitely but I wasn't sure about rude.

She's not much younger than me-early thirties I think.

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