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I'm crap at admin. Any advice from admin workers?

34 replies

crapatadmin · 11/06/2024 12:58

My job was not advertised as admin, not interviewed as admin, but turns out it is admin. If I had know this I would never have applied, as I learnt decades ago that this is absolutely not my skill set and I am crap at it. I just don't have the attention and focus to administrative detail I need. No matter how hard I try, or how many times I check what I have done, I still make mistakes.

Have any skilled admin people got any advice for me?

I have no idea why the job title, advert and interview were based around a different job role and skill set, when the job is actually admin. But there we go it is. For various reasons I am not really able to move - took me years to get this job and it is higher pay and better terms and conditions than any other job I applied for, so I'm here now.

Has anyone got any tips to make me less shit at this?

OP posts:
FinallyHere · 11/06/2024 22:11

Agree with processes and checklists.

So long as you are paid well, admin can be an easy way into an organisation as so many people avoid it.

One trick that works for me, is to imagine that I am preparing a task to hand over to someone else, who needs to be trained from absolute scratch. The better my process descriptions and check lists, the easier the job will be.

Another is to trust your gut. If something is niggling at you, set aside some time to get to grip with whatever it is. Pays dividends.

charabang · 11/06/2024 23:33

Use your diary to manage your deadlines, trackers to monitor progress and write yourself a daily task list once you've gone through any inboxes in the morning. Set aside time for chasing outstanding responses and if you haven't done so already create your own process checklist which should cut down on those little mistakes.

NashEnquirer · 12/06/2024 07:59

"Senior people turn in to big babies at Board-type meetings and expect you to be able to control the temperature, the crappy IT, the cleanliness of the toilets, the weather, the transport system and carry around a huge supply of post-its, white boards and markers that you'd asked in advance if they needed them and they'd said no."

Never read anything so accurate in my life, @JollyJanuary 😂

Loads of good advice on this thread. I'm a governance professional (I know that's not your actual role but sounds like there's a lot of overlap) and I love it, but it's not for everyone.

If you have independent governors/trustees on your board (so external people), my best advice is to put the onus back on them for things like board papers, i.e. set up a simple SharePoint site or Team that you add the papers to a week in advance of a meeting. It can also have a section for maps/housekeeping/claiming expenses/conflicts of interest forms etc. this cuts down on email traffic and gently pushes trustees towards a slightly more self-sufficient model...

I'd also caution against using Outlook invites for external trustees/Govs - they sometimes have a habit of not receiving the invite and then claiming ignorance about all meetings...if you send out a very clear calendar months in advance (also available on the SharePoint site) and tell them to dispose according to that, they have to physically put the mtgs in their diaries (or their EAs do) and will note and clashes then. It's also then their responsibility to remember it!

For internal board members, i.e. exec directors, this is less of an issue as they're embedded in Outlook anyway and more likely to know what they're doing. The SharePoint site is still the way forward though!

Like others, I live and die by templates and checklists, and am fanatical about proof-reading. There's just no other way around it! I like a physical notebook but I also use OneNote and it's invaluable. I prefer my reminders etc to be in my.Outlook cal dad as I cns hen easily add emails/notes to them, for ref, and also share with other people. I do think it's generally best to do all of this kind of thing digitally, with a pad in front of you for ad hoc thoughts/questions/messages etc - notebooks are easy to lose and (I think) less easy to keep up to date.

Lastly I would say review your processes and procedures regularly - it may be that you're spending a lot of time and effort doing one particular thing (e.g. colour coding board papers/producing printed packs or similar) that isn't actually bringing much value, or doesn't have a net benefit - don't be afraid to review, ask for feedback and propose new and simpler solutions l. It's amazing how often something is done in a particular (long-winded) way just because it's always been done like that!

Interested in this thread?

Then you might like threads about this subject:

crapatadmin · 17/06/2024 09:56

Thanks a much everyone, and thanks to @NashEnquirer for your detailed post. I really appreciate all of this helpful advice and people taking time to write it. Restores my faith in humanity!

OP posts:
AGlinnerOfHope · 17/06/2024 10:12

It’s hard to set these systems up when you are busy. It’s easier to just launch in and end up buried.
I’m going to try and take ten minutes at the start of each session to set up properly, so I am less reactive and more consistent in my habits.

Frostandfrogs · 17/06/2024 10:16

Great thread @crapatadmin I am attempting to do some relatively simple home/family admin currently. I was having a bit of a procrastinate and came across this thread.
Full of useful tips 💐

MotherWol · 17/06/2024 10:31

As a terminally overwhelmed and disorganised person, can I say a big THANK YOU for all of the helpful posters who've listed some really manageable advice in this thread? Because it's absolute gold!

niadainud · 17/06/2024 12:47

Spendonsend · 11/06/2024 13:29

Admin is often a series of process you go through. So once you have templates set up, you need a checklist that you tick off. My checklist is written in my diary for my roles at a lot of stiff I do is time sensitive. I go through my diary at the start of a time period and fill in ehst I need to do. Then I have a standing task list for things

So you might have
Room booked
Catering booked
Parking booked
Teams link sent
IT booked
Agenda dates, time, location changed on pro forma
Attatchements Added
Email sent

I'd also not actually sweat the small stuff, like no one dies if you send out an attachment late..

And typos checked. 😉

DramaLlamaBangBang · 17/06/2024 12:54

I am also crap at admin, but it is an essential part of my job. I have to write absolutely everything down in a to do list. Look up bullet journalling. People do all sorts of fancy schmancy with them, but I literally have daily to do lists instead of a diary. If I don't do it I migrate it to the next day. It saves me having 10 diaries.
Also install a pomodoro timer on your computer to control procrastination

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