Can someone work out what this means?

[CharlotteBog]

This is part of an email from a care home provider. We are querying the 15% increase in fees, taking them to over 8000 a month. I have read it many times and think some words are missing? "The
contract also states the Company may increase the fee greater than the 6% if any
payments made by the NHS as they may not increase the contribution by the same
percentage which may result in the fee being greater than 6%."

Sounds like 'If we hike the fees and the NHS doesn't pick up the tab, we'll take it off Grandma instead and there's nothing you can do about it'.

It reads like there are some words missing, have they previously said that the fees won't increase by more than 6%?

Now they are saying that they may have to go above that if NHS increases aren't high enough to cover the costs

Not well worded at all

Thank you.

So, he does get some FNC (NHS funded nursing care) and I presume that has gone down.
I'm getting this information second hand and in response to me asking for clarification she suggests I take it up with the carehome provider or ask the carehome for itemised bills etc.

My personality is such that I really want to understand what they're saying and to get them to explain exactly what everything means, but I didn't sign the contract and it's really the responsibility of the person who sent me the info to deal with. If I start getting involved it will take a great deal of time and (as a classic "filling" person in the sandwich where the bread is kids and elderly parents) I've worked hard on setting the boundaries of what I can take on.

I just hate that the person paying is a vulnerable elderly person who needs someone to advocate for him.

Having experience of how shit the admin is in the care home we use, it looks like there is some text missing.

Yes, I would agree there is something missing. But broadly, IMHO, what you are being told is that it's within the contract that they may increase fees more than 6%, if NHS contributions don't match the increase required. (Has there been a previous mention of 6% increase cap?).

Perhaps you want to ask a different question; please could they share a breakdown of which costs have increased so much as to cause the 15% increase?

Sadly at the end of the day, the paying customers' choices are often to pay up or walk away. Not easy when it's a care provider.