If you work in HR is this a technique that's 'taught'

[1questionfromme]

I was wondering if this is a thing that is 'taught' or a usual technique in HR departments, and if there's any point I trying to get around it.

I have a breach of contract complaint at the moment which ACAS have advised me to raise as a grievance.

I contacted HR 3 weeks ago and laid out my concerns and they have basically ignored me - refused any meetings, brushed off emails and kicked the can down the road. No engagement at all.

If you work in HR, is this a technique / policy / way of managing a complaint, please? I feel as though they are ignoring and waiting for me to loose interest.

I will just leave in the end and I'm wondering if that's what they're hoping for.

I know that all HR departments are not the same but I feel as though there's some sort of policy of ignoring and if this is a thing?

To be clear I have not yet raised it as a formal grievance, and I probably won't as it's too stressful.

But I have laid out my concerns and they have basically just ignored.

Does your workplace have HR policies written down, including a grievance policy, or are you following ACAS standard advice?

Our HR team doesn't ignore, but our grievance policy says you raise the issue with your line manager rather than HR.

If it is an informal grievance, aren't you supposed to discuss with manager? What can HR do if you don't want to make it formal?

@qwertyqwertyqwertyqwerty thanks for the responses. At this stage I am speaking to HR and my manager re: a breach of contract. So it's not at the grievance stage yet but more asking for the chance to negotiate the change to my contract. I raised it with my manager initially who took it to HR. I will check my contract to see what that says, thanks. Although it seems ironic to be relying on a contract that might already have been breached!

ACAS advice was based on their own guidelines applied to my personal situation.

Do you have any experience on the reliability of AcaS advice?

Any other thoughts on this would be appreciated!