We are on holiday in the UK on a caravan park. Parkdean site. On arrival, went to the reception and was given our keys and told where our caravan is. All good. Caravan is much nicer than expected with some lovely personal touches that didn't expect such as pictures on the walls, blankets in a basket for sitting outside on the decking.
This was a cheap caravan booked through the Suns £9.50 offer.
There are dvds and children's games, cleaning products under the sink and other things that we presumed previous people had left behind.
Last night around 9pm a car pulled up (we are parked in the space for this caravan) and an irate couple got out and came to the door demanding to know why we were in their caravan. Assumed some mix up and they were guests in another caravan, and had got confused as the site is massive.
Long story short, turns out this is their own private caravan that they own and occasionally rent out to friends and family!
As it was late, reception was closed. Security guard intervened and the owners allowed us to stay the night and they would find a b&b.
At 8am they were back and we've packed up and left the caravan. Reception opened at 9 and all we are getting is "there has been a mix up"
We now have nowhere to stay until Saturday. We will go home but going cost us as we're on isle of wight so need sort ferry.
The caravan owners are trying to blame us and want us to pay for a deep clean and towards use of the gas etc we've used! They said surely we could see it was a private caravan.