How to tackle time management with long serving staff as a new manager

[Christmasmcchristmasface]

Help! I’ve just taken over managing a team of 16

For context it’s public sector and most have 30 years service in post and all are partially retired.

In fairness they’ve not really had a manager for 3 years and so I can see complacency has set in but for a majority their time keeping is shocking, they come and go as they want and don’t mark up flexi sheets accurately.

The other difficulty is they are spread across 5 sites.

I have been doing one on ones to get to know the team and the issue has come up a few times from staff who are following procedure and feel that they’re picking up the majority of the work.

I have looked and this is correct they are all doing the same function but some are getting allocated and completing more work than others l.

How do I set the correct tone without appearing heavy handed and micro managing but being fair to all??

This covers part of the issue for all but one of them they do the exact same role

Trying not to be too specific - they are specialist typists - the work is all in one pile in order of priority- they get allocated one - they type and return and then get allocated the next one ……

The only positive is I have visibility of productivity

This job was a promotion and certainly not as described before taking it 🫣🫣🫣🫣

Set targets. X amount of work pro rata per month as a percentage of the department workload.