Name changed for this thread.
My adult son (22) is severely autistic whilst being academically clever. (grammar school, A levels) He has very severe social anxiety. He lives at home with us.
He gets high rate pip and LCWRA which is about 1300 a month. He has a PA once a week, they go to the gym, it took 6 months to get him to actually go along with the PA beginning with tiny steps as he couldn't speak with the PA for the first month or two.
He never spends his money and now has too much to get his UC (20k in his account).
We have declared this and need to provide bank statements so they can see when he hit the threshold. This is all fine, but...
He has an absolute phobia about internet banking or using an app. He doesn't use a smartphone at all. Our local bank branch has closed down . We have no internet banking ID for him.
Our current plan is to go into the nearest branch tomorrow, to ask for print outs of his bank statements - but it's not a full service branch. Any bank staff - Will there be a human there to help? It's such a simple task but we need to ask an actual person.
Will UC do more than stop his payments and presumably ask for a refund? It's not fraud, he finds dealing with finances intolerably stressful. He has spent all evening sobbing at the thought of having to have internet banking whilst moaning "no, no no". Getting him to the bank tomorrow in a town 11 miles away will probably have him in bed for several days after.
I am realizing I probably need to get power of attorney to run his banking. Do I have to get a separate solicitor or will the bank sort this?
It's HSBC and I am cursing them for closing all the branches. It's absolutely crippling for people like my boy.