Why are customers are rude in some shops but not in others?

[SilkPaint]

Just that. Why do some shops have a lot of rude customers but in other shops rude customers are very rare?

Maybe some shops are more frustrating. Which are the rude ones? I find after 5 minutes in Claire's Accessories I struggle to be level headed.

I think there are rude customers in all kind of shops! Workers in supermarkets probably get the brunt of it just because of the huge amount of customers they receive plus larger issues with shoplifting, longer opening hours and selling alcohol.

In comparison workers in designer boutiques are more likely to be on comission and have a decent amount of time to serve each person individually.

My last retail job was in a well known health store. I never served anyone abusive or drunk but did serve many rude entitled people.

I doubt many shops never have rude customers!

Whilst I am sure all shops get some rude customers I do find the shops with better customer service are more peaceful.
My local Waitrose is lovely, never heard any sort of hassle in there.
The Lidl only a few more miles down the road is a different story.

I worked in a bargain budget shop years ago and the customers would leave dirt nappies , drinks and takeaway food wrappers after they feasted in the changing rooms , drop things on the floor and not pick them up and open packets . I've worked in a higher end store and never saw this behaviour on that scale .

What are you basing this observation on op?

My own experiences

I work in a fairly expensive but not designer shop in a wealthy area of London. Some customers get very entitled and impatient if they cant go straight to the register and pay/ get refund. They might be 1st in the line but will still demand someone else serve them because they've parked on a double yellow line/need to pick up their child etc. I think they think more money = more important.
In contrast where i live (a completely different area) I will stand in queues of 5-10 ppl in eg Boots. And everyone just waits their turn. No tutting or huffing and puffing.

I have never noticed a difference in the customer service of Lidl and that of Waitrose

Well I can only say I have. In my local waitrose staff go and find things for you and chat at the tills in a very friendly way. In lidl you rarely see a staff member and the one you might find appears fed up and not at all helpful.
I think sometimes (but not always of course) people behave better if they are treated better.

Seriously?

Workers in supermarkets probably get the brunt of it just because of the huge amount of customers they receive plus larger issues with shoplifting, longer opening hours and selling alcohol.
My ds worked in a shop in a big shopping centre with an in-store pharmacy. They would get drug addicts who knew how to get away before the shopping centre security got there.

I worked in a supermarket (not the alcohol aisle) and the only shop lifting I saw was people not using the handheld scanner to scan all of their shopping. There were some rude customers and antisocial behaviour like leaving rubbish on the shelf.

I reckon people in hospitality and cleaners get the most horrible customers. My dd who worked as a barista had more stories about bad customers than I did in the same amount of time worked in a supermarket.

Yes