I live in a council flat. Upstairs to me was bought under rtb years ago, original purchased sold in Jan last year.
Since then, the new neighbours have flooded their bathroom and thus mine no less than 4 times. 4 times I've patched up my ceiling and not once did they apologise or offer to pay for costs.
Since 1st March I noticed a wet concrete smell in the cupboard where the waste pipes go down and water supply goes in. This cupboard is in my front room, but attached to bathroom, kitchen. I left a note upstairs telling them they may have a leak. I didn't hear any more back so figured they had fixed it, aware that it takes a while for bricks to dry out, especially in cupboards with no ventilation.
Long story short, they haven't touched the leak, at all. I'm emptying a bucket of leaked water from the cupboard where it is actively dripping every day. My kitchen cupboards are starting to get water damage, the kitchen ceiling, walls are water damaged. My bathroom ceiling is ruined, completely, and now water is dripping into the light fitting. My front room wallpaper is starting to come away from the wall by the cupboard.
The council know. Once I realised the neighbours hadn't fixed the leak I logged it with them, and sent an email to the leasehold team. Both my repair log (their response time is 5 days) and my email to the leaseholder team have been ignored. Last week Sunday, I had to call their emergency line as it was dripping. Before I did I knocked upstairs and they actually answered, they denied there was a leak. 30 minutes later, when the council repair people came, they turned off the lights and pretended not to be home!
The next day I left them a note begging to give the council access to repair the leak. Again, they haven't even bothered to reply or come down and see for themselves.
Since then, the damage is getting worse and worse. I live alone, on a modest salary. My home is going to riddled with damp and I am going to be left with a substantial repair bill. I don't have insurance but I understand they have to as part of their lease conditions.
And to top it off, I have an autoimmune condition, I can not live in a damp home and not become very seriously ill.
Fuck knows when the council are going to get off their arse and actually do something about it. Surely they can't and won't allow a leaseholder to just flood their properties?
Oh and my bathroom light is now on the blink, thanks to the water damage. The bathroom has no window either so when that goes, I'll have no light to do my contact lenses and will have to bathe in darkness.
Any suggestions here because I'm a pissed.