My brain isn’t working … can anyone help me understand email (non urgent)

[Rainbowpearl]

I've booked my children onto an activity tomorrow and received this email where it says

This class is fully booked and we have a 1:2:1 adult to child ratio (unless additional adult ticket purchased

I have two children. Does this mean it’s one adult to two children or one adult to one child?

I think they mean one to one, just don't have a clue how to write ratios.

I read it as one adult to one child. If you want to take a second child you have to pay adult price for that child.

One adult per child.

one to one is how I read it.

To be clear, it is not one adult to two kids. Therefore, my understanding, one adult to one child.

I can see how this can be confusing as they should have been more clear, EG, one adult to one child, therefore no confusion

Good luck

It means they don't understand how to write ratios.

I think they mean one to one or one adult per child, but it isn't clear. I would contact them and check what they mean.

I’ve paid for both children but where I’m not sure is whether I need to take an additional adult. You’d think it would have flagged something when I booked it though.

One adult per child:
If you are a couple and are taking one child, you need to book an extra adult ticket.
If you are a couple and are taking two children, both adults can go included in the price.

Does the activity require an adult per child?

They really should not be writing in text speak in professional communications with customers!

@Lougle it does say

If you have purchased a child and a sibling ticket then 2 adults may attend, 1 for each little one

so I can bring an additional adult I just wasn’t clear if I had to in order to participate.

I read it as there are limited spaces and they don’t want multiple adults per child. So mum, dad, gran & aunt all taking up spaces with just one child.

I would assume from that, I could take two children but it’s seems lots of people are reading it differently so give them a quick call.

It’s not clear. I’d ask for clarification- you could lose £ or not be able to attend.

I would say that 'may' means it's optional, and they've just calculated that they have enough space for, say, 24 'bodies', which equates to 12 adults with 12 children, and can't cope with additional spectators.