Urgent.. Can she pull out?

[sotfcs]

Very long story but my mum has been dealing with a lot lately, just lost her mum and her dad etc One of the funerals is on Friday so its all still raw.

She was grieving and decided on a whim that she wanted to end her tenancy on her council house and move into a flat, She has not yet signed for the flat but she has sent the letter back to the council ending her tenancy.

it ends in the 25th of this month and she just called me crying her eyes out saying she has no idea why she's done it and she doesn't want to move, she was on the verge of having a panic attack. She's lived in the same house for over 40 years and she just told me if she hadn't lost her parents she never would have made the choice to move and isn't sure why she's done it. She's devastated.

If she contacts the council would it be possible to retract her ending the tenancy or is it a case of once the letter gets back to them then that's it?

The only way to find out is to try.
on the phone first thing tomorrow will give her the answer she needs

remind her of the very wise saying of do nothing in the first year after a bereavement.

so sorry for your loss too

I think it’s worth reaching out to the council asap and explaining the situation.

Im sorry your mums going through such a stressful time.

Get on the phone to the council first thing, so whatever you need to to get through to a human, explain the situation. There’s always the possibility of humanity overriding policy.

You would hope that someone can fix this. But how long ago did she send the letter and has she had any acknowledgment that it has been received.
If it was last week she might be in with a good shot.
If she told them months ago that she was moving out she might be in trouble.

Oh no, poor woman. Is the flat still also council?

I would call and then go in person to the housing office to explain the situation. Try and get something in writing showing she is still the tenant. Don't wait until you are in a "the computer says no" situation.

Fingers crossed!

As others have said, someone close to her needs to call the council asap to explain that she was grieving and not thinking clearly when she wrote the letter. Then send a formal letter to them saying the same thing.

ps: I've done this for someone who did similar and it worked

Yes it's possible to rescind her notice. Good luck..