Hi. I wanted to know who is in charge of changing a faulty electric meter? Which I believe is installing a smart meter.
My electric bill (like everyone’s) has gone through the roof and my provider (UW) added an additional £1000 to my bill last year because of my meter reading (apparently I was underpaying and they refused to set up a payment plan for this because they couldn’t believe my meter readings could reduce).
After complaining to the ombudsman this is the agreement:
- Exchange your faulty meter
- Review your usage from the new meter and re-bill your account
- Add a £200 goodwill gesture to your account
- Remove debt collections from your account
- Set up an affordable payment plan
- Issue a letter of apology
I rent. Should I contact my landlord? Is it my responsibility to “let them in” and chance the faulty meter?