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What would you do?

10 replies

Beetlebumm · 08/02/2024 21:41

Should I complain... or just leave it?

Very long story short. My son was very sick. We called out an ambulance at work on the Monday who advised him to go home, rest and take painkillers.

Second paramedics were called on the Tuesday as my son was getting no better. I don't drive we live in the middle of nowhere where and he couldn't drive himself as he was so unwell I did what any decent parent should do and tried to get him urgent medical assistance. When I say 3 women who were like the witches of eastwick turned up and basically dismissed him even though he was crying in pain and told them he couldn't move his neck, they told him his vitals were fine and to just take paracetamol!!

On the Wednesday morning at 3am my son was now hallucinating, couldn't open his eyes due to photophobia, couldn't eat/drink, vomiting his lungs up, I called 999 again and they told me it would be 10 hours. My son is sat there in his room rocking back and forth because of the pain... Thank goodness they came within 3 hours and they finally took him in.

Basically after lots of testing bloods, MRI, CT and Lumber puncture he was diagnosed with Meningitis. If he was left any longer the outcome would be VERY different.

Should I make a complaint against the ambulance paramedics that dismissed my child??....

OP posts:
EineReiseDurchDieZeit · 08/02/2024 21:42

Absolutely! Why wouldn't you?

10ThousandSpoons · 08/02/2024 21:44

Was a taxi to a&e an option?

DustyLee123 · 08/02/2024 21:45

Yes, but I’d also make sure I had enough money to get to A&E.

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StopTheBusINeedAWeeWeeAWeeWeeBagOChips · 08/02/2024 22:01

Did I read correctly that he is old enough to drive?

If so I would say its down to him to complain if he wants to.

It sounds very scary, I'm glad he is on the mend now.

Regardless of whether he complains or not it would probably be a good idea to make a back up plan of having taxi money or a couple of people you can call for a lift in case of emergencies. The way the NHS is at the moment, it's very sensible to have plan if you live so rurally.

(I would also leave out the personal remarks about the ambulance staff).

filthypride · 08/02/2024 22:14

I wouldn't have sent him in a cab, he was way too ill. He needed to have gone into hospital in the first instance.

My son is very laid back, he is in the hospital needing help and he's the kind of person that won't press the buzzer to call for a nurse because he doesn't want to bother them.

We've had the conversation about putting in a complaint and he said 'if you want to'. I spoke to his boss today and she advised (manager for those in assisted living) that I should definitely if not put in a complaint, at the very least mention it to PALS.

clpsmum · 08/02/2024 22:15

DustyLee123 · 08/02/2024 21:45

Yes, but I’d also make sure I had enough money to get to A&E.

Not everybody has that luxury

MassiveOvaryaction · 08/02/2024 22:35

filthypride · 08/02/2024 22:14

I wouldn't have sent him in a cab, he was way too ill. He needed to have gone into hospital in the first instance.

My son is very laid back, he is in the hospital needing help and he's the kind of person that won't press the buzzer to call for a nurse because he doesn't want to bother them.

We've had the conversation about putting in a complaint and he said 'if you want to'. I spoke to his boss today and she advised (manager for those in assisted living) that I should definitely if not put in a complaint, at the very least mention it to PALS.

Name change fail?

I wouldn't complain about the first but maybe the second. He may not have at that point met the threshold for conveyance to hospital so it may be that they did nothing wrong. I think I'd maybe go through PALS and ask for an investigation rather than an out and out complaint.
Sounds like he deteriorated quickly. Hope he's better soon 💐

NuffSaidSam · 08/02/2024 22:41

I'd definitely raise it with someone.

I'd also have a back-up plan for taxis/lifts to get to hospital if needed. Unfortunately, you can't rely on ambulances at the moment.

Bekind01 · 08/02/2024 23:42

Sending lots of love to you and your son, and so glad he’s ok. I would definitely make a formal complaint; there are ways to do this and hopefully if you do then it will help such massive mistakes being made in the future xxx well done for being a brilliant mum and on the ball x

Hollydays · 09/02/2024 00:17

How old is your son?

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