Train delay repay

[Totheright]

Hi, I travelled a long journey by train with a return ticket. I was hit by a an hour delay in the outbound trip, and 2 hour delay in the return trip. Can I claim for both delays? I’m just confused as it is a return ticket so I’d be using the same ticket for both claims

yea you can

I think I’d end up with more money than the ticket actually cost, seems naughty? But I guess it is compensation for the ridiculous delays as opposed to a refund of the transaction

My partner had to detail what the delays were on each part of his journey. He had a full ticket refund x

You can claim for both delays, but it's capped at the value of the ticket, so you'll get more for 2 singles than a return.

The refund is based on the portion affected. So they're separate claims, but you'll end up getting all the money back, by the sound of it.

You won't get more! Your ticket will be split into an outward fare and a return fare, and the delay repay calculated on the delay to each journey. Which will probably be the whole amount given the delays were over an hour each leg.

I don’t know if I’m confusing myself but using the screenshot above, it says I could get 50% of the ticket cost for the 1st leg, and 100% of the ticket cost for the 2nd leg. So just say the ticket cost £100. Is the compensation £50+£100? It’s separate claims with separate operators, as the travel was long distance with multiple connections.

If your delay was over 60 minutes, you'll be refunded 100% of the ticket price. Who (which website) did you buy your tickets through? Most (all?) have a dedicated delay repay from. Just complete that.

I used trainline for the tickets

I used to make the claim before the train got into the eventual station. Once the 20 mins deadline was up, I'd send it off. Always got my refund.

You will need to claim from the individual train operators. If two legs of your journey were both only 30 mins late, the refund will be 50% from each.

This is cross country trains' info on delay repay. I think the 2 hour delay on the return journey means you'd get your full return fare refunded, no matter what happened on the outbound (assuming that all companies use the same rules - I know some do, or used to do, a refund for 15 minute delays)

No. You'd get 50% of 50% and 100% of 50%

There will be a cost for each leg of the journey which Trainline will calculate and repay what they feel they owe you

If you used train line, you may find you have automatic delay repay if you'd booked specific services on advance purchase tickets

This doesn’t seem to be correct when you look at the 2 screenshots posted by other posters. Check the guidance from those operators for delays of 1 hour and 2 hours. Both state compensation is full cost of the relevant portion of the return ticket value for 1 hour+ delay (ie 50% of the ticket value) and the full cost of the return ticket for 2 hour+ delay (ie 100% of the ticket value)

Not always. I've sometimes been paid back the full amount of my return ticket because of delay on one journey not both, if the delay is really bad (mine was over 3 hours).

Log in to delay repay and it'll calculate it and tell you what you're getting. It's very easy to do.

But your ticket will be split into 'legs' of the journey. So each way, if your ticket cost £100 for a return, then that's £50 each way. So you'd get £25 for one way and £50 of the other?

The legs of the journey are only important when the delay is less than 2 hours - the refund is then a percentage of the cost of that leg. Once the delay on either leg is more than 2 hours you get the full cost of both legs back, no matter what happened on the other leg.

What do you mean by log in to delay replay? Is this a specific website to calculate what the refund will be? I just go to the delay repay section of the train company I bought my ticket from and fill in the claim form there.

Having just googled, seems some companies make you set up a Delay repay account specifically for delay repay claims. The company I buy my tickets from doesn't do that so didn't realise it was a thing.

I claim DR at least once a week using my DR account with the train company I travel with. If your ticket isn't advance purchase, you have to do it manually.