I discovered on Christmas Day that the vouchers I sent to two young relatives have been useless... but the company (one huge river-like online retailer) is not replying to my calls.
I get initial customer support then referred to another team who do not call back.
The first voucher was intercepted by a stranger (customer support told me this) and had been used. I guess it is easy to identify a boxed voucher- but it seems that senders have no more protection than if they sent cash. I had no idea.
The second was used to open a new account with the retailer and was then suddenly closed by the retailer. The recipient lost access to the voucher loaded on there.
I am still hoping to get this last one back ... but apparently have no refund rights.
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Vouchers not a safe option :(
LiesDoNotBecomeUs · 01/01/2024 11:25
Mambo1986 · 01/01/2024 12:40
I have always found it weird to buy vouchers when cash is like a universal voucher. I mean if they give you extra for buying a voucher sure but usually it’s just the same amount and invites unnecessary risk like this. That being said I hope you manage to get a refund
Mambo1986 · 01/01/2024 12:40
I have always found it weird to buy vouchers when cash is like a universal voucher. I mean if they give you extra for buying a voucher sure but usually it’s just the same amount and invites unnecessary risk like this. That being said I hope you manage to get a refund
Barleysugar86 · 01/01/2024 16:37
Maybe contact amazon live chat and say you will be contacting your bank for a charge back because you have purchased two vouchers and there is no credit there to use, therefore you have not received the goods you expected.
If they still don't budge I would actually go through with the charge back with your bank- they should be able to talk you through how to do this.
Kpo58 · 01/01/2024 16:27
I used to send vouchers to a particular relative in the hope that they would get to use it, rather than their parent spending it on drugs for themselves which they would have done if I had sent cash.
Mambo1986 · 01/01/2024 12:40
I have always found it weird to buy vouchers when cash is like a universal voucher. I mean if they give you extra for buying a voucher sure but usually it’s just the same amount and invites unnecessary risk like this. That being said I hope you manage to get a refund
LadyDowntown · 01/01/2024 16:20
How did this happen though? I’ve sent Amazon vouchers loads of times and they’ve always been delivered by courier. I would never send them through Royal Mail and I didn’t think they were sent that way. Has it changed?
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Needmorelego · 01/01/2024 14:13
I think the OP is referring to Amazon vouchers. Husband and daughter received several this year. All fine and all spend online straight away.
I think the OP must have just had bad luck.
Daughter also got a H+M voucher (spent online straight away), M+S (spent online straight away). Her HMV voucher was a bit annoying as they can't be spent online but one trip to the shop and it was spent.
I have an M+S one but they don't have what I am hoping to buy online yet (new release Lego - they don't sell Lego in-store but they do online).
Why would someone have "5 years worth" (as mentioned above) - just spend them !
Edit : them "Love to Shop" and similar ones are a bit crappy though.
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