Can you help with a question about NHS care vs private medical insurance?

[privatehealthcarequestion]

My DDad (78) is in an NHS hospital and has been for 11 days now.
This is his 3rd visit in three months, he had a procedure for his bladder in a private hospital under a recommended urology consultant about 120 miles from home.

But then contracted sepsis and has been very lucky for which we are thankful with ambulance call times three times as has been very unwell since. He has now some kind of autoimmune problem, which has caused him to be almost entirely immobile which is causing problems with his continence as well.
He is a fair amount of pain and has diabetes as well.
Obvs with doctor strikes and all the bank holiday he has been receiving minimum viable product at the NHS and I feel he is a bit stuck. When we visit it's impossible for my mum or I to get answers from nurses/doctors as to what he has been prescribed and why.. what the treatment plan is. There is now a suggestion he will
remain where he is for another week. I am concerned he is vulnerable to MRSA and all sorts of other things there. But also that the care has not been what is needed (he is in a side room and has rung his bell without someone coming for 20+ minutes on three separate occasions)
My question is: can we ask for a full
History of what's happened on this visit? How can we get a full picture of where they think he is? Is a private/nursing home/rehab centre going to be better than this?
He has private medical insurance., isn't this what it's for?
Please be kind, this is deliberately not an aibu.
I am very aware how lucky he is to have the insurance and to have had the ambulance make it to him.

Definitely better in the nhs than the private while he’s acutely unwell. If he’s in a side room they may think/know it’s a resistant/weird bug (or it might just be routine though after his stay in the other hospital). He could always ask to come out of the side room if he’s feeling isolated and there aren’t infection control concerns. If he has capacity, is happy for you to know his medical details and has a mobile phone with him why not get him to phone and use the speaker when the ward round next happens - a lot of doctors would be happy to engage with that. The strikes ended on Saturday so won’t have had much/any effect on his care (in fact inpatient care may even be better during the strikes because more senior doctors are acting down to cover them).

As above - can assure you he would have had consultant level care as an inpatient as juniors were all striking.

You can ask for his records, of course you can. Am sure the discharge teams will already be planning for his care; they’ll be more than happy to know his family would like input

This absolutely not what private medical insurance is for.

There are very few hospitals in the UK that offer this sort of acute medical care - I can only think of 2, they are both in London and cater for the super rich.

Private medical insurance in the UK rarely covers chronic illness (cancer and cardiac cover may be included) and is best for when you need to see a consultant for one issue which is then fixed.

It's a hospital not a hotel so yes he may have to wait 20 mins or more for someone that's normal

Some patients ring their bell constantly for non medical reasons so they do get sort of deliberately ignored at times yes

Your dad has complex medical needs so needs to be where he is.

MRSA isn't really much of a thing these days so not entirely sure why you're worrying about that

Thank you for replies. It's appreciated
He was ringing for help
To the bathroom: he can't move so isn't that what is needed? I suspect he is being difficult as he is in a lot of pain and discomfort and also suffering mentally from the shame:indignity of the incontinence... two weeks ago he was fine pottering about at home and now is completely unable to move up the bed.

From what I can tell when I go on the wards there's often only 1 HCA and 1 trained nurse for 7-8 patients, so if more than one person rings the bell at a time then a wait is inevitable. It's a really sad state of affairs at the moment with nursing staffing. Hope your Dad recovers soon OP.

Can he ask for a catheter. He should have one really or is not an option

He has a portable urinal, but he also has pads. But he can feel the urge for a bowel
Movement but there was no one to take him.
Thank for your info.

Confidentiality is important. Unless you dad explicitly tells them he is happy for all his medical information to be shared with you, they can't tell you anything.

Private hospitals don't want I'll people. They tend to see see private patients for specific procedures.