Dualit Toaster repair

[BloatedBrenda]

Has anyone sent a toaster back to Dualit? Mine's stopped working and I can't decide whether to have a go at repairing it, ordering random spare parts in the process, send it back for repair (prices not listed on the webpage) or just buy a new one. It's probably eight years old, one of the repairable all stainless ones.

Timer goes round, lights come on but no heat at all, I reckon it is the thermal switch - but could have knackered the elements according to what I've read.

If you've sent one back how much did they charge? I want to compare it to a new one. P&P probably £10, then if they charge £60 and shipping I will be half way to a new Rowlett Premier which will be fine enough with a three year warranty and two spare elements.

I got in touch with Dualit recently because the toaster timer keeps sticking. I After explaining I could buy and fit a replacement timer, they also said:

"Alternatively, you can return the Unit to our Service Centre at the address below with a covering letter. The standard repair charge is £30 + vat plus any parts required & return carriage. Once our engineer has inspected the item, we will provide an estimate for repair before proceeding with any work. In addition to a full inspection, for models manufactured prior to 2014, we would fit an overheat cut out device free of charge. This device will cut the power to the toaster in the event of a component failure that could cause the toaster to stay on. Please send to the following address (UK customers only):

Repairs Department, Dualit Ltd, County Oak Way, Crawley, West Sussex, RH11 7ST"

We have had our Dualit kettle repaired twice and I wont do it again as it is ridiculously expensive. It has developed a problem switching off now, so it is back to a normal kettle for us. I love the ethos of being able to repair it, but so far it has cost me £120 in about 5 years. If you can DIY then go for it!

We bought one on eBay 10 year ago, scrubbed it up and replaced one of the heating elements with parts from eBay. The things last for decades..

This is my second one in 35 years so I guess it doesn't owe me anything. If it was just an element then I'd go for it but I think it must be the thermal cut out as I doubt all the slots would stop working otherwise.

Thanks very much @RogueFemale that is really helpful, so I think I am looking at £36 plus parts, adding up what I think it is comes to £44 plus vat and shipping so near enough £90 plus my postage costs to get it there.

I agree with you @Helloandgoodmorning2, not worth it for me. I think I am just going to go for one of these.

If you have a repair cafe near you it might be worth a shot. Typically run by skilled volunteers they sometime just ask for a donation. Nothing to lose!

I've sorted it out!

It is young enough to have a tiny reset button underneath the bottom metal plate, I didn't realise as my old one was too old for that.

It was @RogueFemale that made me think about that and look again so thank you.

I'll replace the two elements that aren't toasting evenly and hopefully it will carry on for now.