Sold coffee machine on marketplace, buyer now saying it’s broken

[longlostauthor]

I sold a fully working Smeg coffee machine in v good condition yesterday on market place. The buyer has today sent me a video saying it’s broken and asking me how to fix it etc. It does look broken in the video but it was one hundred percent working when it left here and now I don’t know what to do. I feel like he’s going to ask to return it but that would leave me totally out of pocket obviously. For all I know he dropped it on the floor when he got it home. All I do know is that it wasn’t broken when it left here 😭 What should I say?

With electricals, I offer to demo on collection. Never had anyone take me up on it yet.
However, I still think it's buyer beware. They bought it, having seen it. And presumably you'd have demo'd it if asked. So tough luck.

I suspect they had an identical, broken, machine and are hoping to switch.

"Dear Buyer, the machine was working on collection, and marketplace items are none refundable and none exchangeable"
Then block.

Caveat emptor !

Dear Buyer

I do not know how to fix the machine. Perhaps see if there are any YouTube videos available to help. The machine was in perfect working order when collected.

Wish I’d offered to demo it. He just seemed so normal/ nice and barely glanced in the bag as I handed it over. I only sold it because I really needed the money, I can’t handle it if he gets nasty or anything, he knows my address obviously. Gutted

There is a lot of fraud among online buyers.

We recently sold a mint condition iPhone on eBay and the buyer claimed it was faulty and asked for money back and threatened to report us to eBay / leave a bad rating. It went away eventually, but we learned that this is just one tactic people use to try to turn a profit.

Wish him the best of luck in sorting his coffee machine! Do not refund him.

It was fully working when you collected it - and block.

Not quite your situation but i have found that buyers don't always ask the right questions. We sold an old car radio recently on ebay. We were clear that we didnt own the car it came from so hadnt tested. Buyer receives it - asks for a code. I thought he meant the courier tracking. So sent that. No I was wrong. Apparently the radio (due to its vintage) requires a code. So I replied and said so sorry I dont have a code. We didnt test as we dont have the car it came from. It's not big money, so he accepted it. But why didnt he ask? It was a job lot we were selling - I had no idea car radios from the 1990's had codes! So your buyer needed to ask to either see it in action or a video.

@socialdilemmawhattodo Lots of car forums list the codes needed so hopefully he managed to get sorted.

OP, it is the buyers problem now. It is the gamble with buying second hand goods. Unfortunate if he’s genuine but not your issue now.

Sold as seen

I do hope so. The buyer was OK but naive. We didnt have the code and hadnt said we did in the listing. So I hope he found it another way.

But that is the issue with 2nd hand.