Anyone had any issues with Talk Talk? What can I do?

[llcoollay]

I've been with them 7 years
Moved house last Sunday
My go live date was today
Engineer came out today and set up line etc
I was told by midnight tonight
Spoke to someone on live chat who said the order was stuck in system and would be another 7-10 working days
Today was meant to be my live date
If the engineer has been what's the hold up?

I work from home and need broadband
Anyone had any issues ?

Every advisor says something different

Ring them and tell them if you don’t have a clear update you will be contacting Ofcom.

@llcoollay I was told by midnight tonight...

Give it until the time that they've told you? Sometimes they do activate at times you don't expect.

Just wondering why you've contacted them again before the 'go live' time??

How urgent is it that you need to be working tomorrow? If you need to be online first thing tomorrow morning and you're not - then ring them again at a minute past midnight and find out why.
Sometimes the system tells agents things that aren't accurate.
Sometimes there's a problem.
But if you're not meant to go live until midnight at the latest, then TalkTalk won't be able to do anything until after the 'go live' time has failed

I contacted them again as I received a email saying there was a delay
Otherwise I wouldn't of contacted them

aha! I see
Frustratingly tho, if you've received an email saying there's a delay, then there doesn't seem to be a lot you can do ...... other than keep complaining to them to hurry them up! Sometimes they can pull a finger out ..... sometimes there's nothing they can do. But it helps to know what exactly the delay is, if they can give you the reason.
How understanding will work be if you have no internet access?
Can you use a mobile hot spot temporarily?

Can your work suggest a way to help?
I know it's really frustrating!

Sadly, delays do happen and sometimes the best we can do is find a way round them ......... not sure, tho, that that's useful advice for you here (sorry)

Different issue, but I have had recent dealings with Talk Talk and found their online chat absolutely useless. When I finally got to speak to someone by phone the issue was dealt with within 48 hours. Call them.

Work won't be understanding unfortunately
If I don't log in I don't get paid
My online account says I missed the engineer appointment-even tho he was here in my house and a text to say the work is complete
I don't know what's going on

It took two weeks for me to eventually get mine sorted, so you might need a plan b for work (tether off phone? Dongle? Friend’s house? Office?)

Ring up and try the “I want to leave” option. It’s often a way of getting things done.

can an alternative provider set you up quicker?

TalkTalk were a nightmare to deal with when we moved house (I’ve since switched provider - they kept billing me for the old house and then threatened a debt collection agency despite the whole thing being their error and me phoning multiple times. They then disconnected the line at my new address instead of the old one).

To get a clear update of what was going on I ended up tweeting them/DMing them on twitter.

Their helpline and webchat both said there must be server problems in my area. It was the twitter team that identified my line had been disconnected.

Id suggest twitter to maybe get a better time schedule update OP. Good luck!

I am with TalkTalk. Usually if you can get beyond the front line muppets to techies it gets better. I have problem here in new home because OpenReach have not the capacity for our area which has grown very quickly.
This is a real battle.

It's so frustrating as the white light is on the box
It's an issue their end and they are just saying we aren't sure why there's a issue

I had this issue about 9 months ago. I emailed the CEO and it was sorted out quickly by a very helpful member of staff. The CEO’s email is [email protected]

Well they've said there's a system error and due to system error it's showing that it hasn't been disconnected at old property
And they will raise it to the back room team
I asked to be put through to the back room team and her response was the back room team is a computer not humans

Any idea what I do next.?

@llcoollay this is exactly what happened with mine and because they hadn’t disconnected at the old property I was still getting billed for it.

I changed providers as it was circa 9 months ongoing where I was still being billed. Every month I phoned to say please cancel bill and disconnect the line- except one month where I completely forgot to (because the error was on their part and I had other things going on). Honestly it was easier just to move providers

@buddhasbelly it's honestly a nightmare
How long did it take them to connect you to your new property ?

@llcoollay they actually hooked us up pretty quickly once the new fibre line had been put in - I think it was about 2 weeks after moving. The engineers came out 2 weeks after moving, dug the line through the garden and it went live later that day. But disconnecting the old line was just a disaster.