I booked myself a cut and colour to update my style and cover the greys that have sprouted on top. I asked for highlights and lowlights to cover the greys and a shag style haircut. They wrote this on the form and I signed it.
Anyway, the stylist did highlights throughout but only did lowlights on top to cover the greys. So my hair is two different colours now. Not even two good colours, it’s visibly stripy. And the style she’s cut isn’t a shag. I questioned this and she said “a shag is just a shaggy layered haircut and that’s what you have”. I said no, a shag is a specific haircut like a mullet is a specific haircut. She shrugged and said “well that’s my version of a shag”. It absolutely isn’t a shag, it’s more like a bob.
So I complained, and she sent for the manager, who brought my form and insisted I had exactly what I’d signed for. I pointed out again that my haircut wasn’t a shag, and the stylist said that’s her version of a shag. The manager started shouting and told me to pay and get out and don’t come back.
I’m autistic and I don’t cope well with confrontation or shouting. So I had a meltdown. Which they responded with more shouting. The manager took my purse from my bag and thrust it in my face, and yelled at me to get my card out, then shoved the payment machine in my face and started yelling to tap my card. Then she threw my bag and coat outside in the street, and when I went to get them she locked the door.
I’ve had a really hard time lately, and I just wanted to look nice and feel better, and I don’t. It’s cost me a lot and my hair is a mess, and I’ll have to borrow money to get someone else to fix it. Now I’m really scared to go to another hairdresser too. I’m on the verge of just shaving my head.