Saqib Hussain 999 call

[Kissnmakeup]

https://www.leicestermercury.co.uk/news/leicester-news/theyre-trying-kill-im-going-8566087?int_source=amp_continue_reading&int_medium=amp&int_campaign=continue_reading_button#amp-readmore-target

I just read the transcript of a victim of murder calling the police for help. Does anyone else think the operator comes across badly? Their responses suggest they felt like they didn’t believe the victim or felt the victim was exaggerating

I think the operator is trying to clarify what has been said. There would have been a lot of noise from the car, noise when the car was rammed.

Was the friend holding the phone or the driver? The driver will have been looking around so might not have been clear on the phone.

It's very hard to tell whether it's reasonable without hearing the call. @SuperDuperJezebel do you have a link to the actual recording? Written as a transcript some of it does seem dismissive and to lack urgency when it must have been clear the man was panicked, yet he was being questioned about irrelevancies to the immediate danger, like his address or what he was doing in Leicester.

Just curious as to what the police would advise you to do in this situation, it doesn't seem like phoning 999 would be of any help in this situation. Would you be better off just focusing on driving away as fast as possible?

Maybe other people are different but in a situation like that someone asking me irrelevant questions about getting food would probably make me panic more. I'd be thinking they weren't appreciating the gravity of the situation and that would freak me out.

I think you, and a few other posters are this thread are very unreasonable.

Questions like "you went to Leicester for food?" Are great. Simple to answer in distress, and gives an indication of the side of the road the car is on

Slow calm voice, helps to get the information needed, without increasing stress

For those saying the handler should have said to pull over, you're hindsight really is 20/20 isn't it?! However, whose to say the two men wouldn't have left themselves even more exposed as sitting ducks if they had slowed down/pulled off the road. The handler doesn't know whether this is gang incident or whether the following cars have guns that will just shoot them instead

Increasingly we seems to be a society that automatically thinks everyone else is stupid and unwilling to think that they may be privy to information/knowledge we don't, or forgetting that we have the benefit of hindsight. Call handlers do a phenomenally difficult job and sniping over language is a shitty thing to do

I'm not blaming the call handler as an individual, more that the act of calling for help. From what I've read on here about them not being able to locate such a fast moving car it makes it sound like a waste of time.

I think you'll find that if someone dialls 999 (first the call handler will ask which service - meaning fire, police or ambulance, etc), but the call handler will be putting the call through to the police all the time while still questioning the caller.
The call handler will ask questions, as this saves time, while also putting the call through, and will confirm details with the police, the details etc.
I think the call handler was trying to ascertain where exactly the car was, which road, and which direction.

The daughter used her influence. Or 'tawdry fame' as it was called in court.

She vaguely knew one of the men and then he recruited the others. One of them, the one who had a girlfriend who was the look out was 'enthralled' with her lifestyle.

I have to wonder whether the caller "sounded" British Asian. Because nobody that stupid should be allowed to answer calls in a 999 control room so I can only think racism was at play here because the alternative is this operator was just that stupid.

Yeah, that'll be it. Good grief.

Roads are very difficult to get a location on. I called on my hands-free the other day to report a broken down vehicle in the carriageway.

I knew which junction I was coming off at (Junction 27) and which way I was travelling on the road (from X to Y town). I said I didn't know which way the junctions changed but I had just been past the incident which was just before the on ramp of the previous junction (i.e. you would need to enter at the one before) and that the junction after was junction 27. The operator said "so it's around the entrance of junction 28?" To which I replied "well if that's the way the junction numbers change if you're traveling from X town to Y town then yes". I realised when I checked on a map later that that wasn't right. I had tried to be as clear as I could and it was still very difficult for them to determine.

It really reminds me I need to try harder to learn which junctions are which way round on the roads near me. I have them in my head for the primary main road I use but not for the ones I use less frequently.

I couldn't read the transcript as the pop ups on the linked website made it almost impossible, but the above incident definitely made me realise how hard it is to convey an accurate location.

The traffic police have cctv all along the motorways though don't they? They most often notice accidents without the driver needing to notify anyone?

Same here, except it was an ambulance control room covering very rural areas. An example: 'I've had a car crash, my girlfriend is bleeding to death, send help quickly!' 'What's your location?' 'I don't know. I can see a big tree! Get here now!' That was typical.

Horrible case. Happened a couple of miles from where I live. Road is notorious for accidents and boy racers racing each other.

No there was only one camera on the actual road and Mahek knew where it was as she mentioned it in her interview when she was arrested.

They did get other cctv later from private business.

I agree with OP. I find the operator so infuriating. The caller is distressed, and for her to point out irrelevant things like how his phone's not dead? Was that necessary? The caller stated multiple times where they were, but the operator just could not get it."You came to Leicester for some food?" "You're not getting rammed off the road." "Why not" and saying "Slow down, you've given a lot of information," as if he's in the wrong, is so strange... It's frustrating, though I'd say the second half of the call was handled well. Sorry for the late message.