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Original poster

Money stolen from hotel room

56 replies

opalescent · 31/08/2023 08:28

Currently in a lovely tui hotel in the Mediterranean. I've had some notes (sterling) stolen from my belongings in the room over the course of two days.
I am kicking myself for not using the safe, but it's a bloody faff to figure out (still haven't!) and I hadn't got round to sorting it. The money was in a wallet, which I was keeping amongst a pile of clothes in the wardrobe.

Should I do anything about this? Or is it entirely my own stupid fault for not securing valuables properly? I realise how naive this probably sounds, but I don't holiday, ever, and certainly not to such a nice hotel, and I just assumed that my property would be safe really...

The cleaners are my first thought in terms of possible culprits, purely as they have definitely been in the room alone on both days.

OP posts:
Hairush · 01/09/2023 19:30

andrainwillmaketheflowersgrow · 01/09/2023 17:45

"Be aware that insurers generally will cover stolen money when it has been kept: • On your person or • In a secure safe or locked accommodation. Policies do not cover scenarios where you have failed to take these precautions. If you have any queries regarding your claim, resolver recommends that you submit your concern in writing and resolver can assist you in submitting, recording and reminding you when and who to escalate to."

www.resolver.co.uk/consumer-rights/travel-insurance-theft-cash-complaints

Edited

In your hotel room is locked accomodation?

andrainwillmaketheflowersgrow · 01/09/2023 19:32

Hairush · 01/09/2023 19:30

In your hotel room is locked accomodation?

Show quote history

I suspect most insurers will argue that "locked accommodation" only applies if there is no safe to use. All the policies I've ever had have said you must use the safe if there's one provided or you can't make a claim.

ShesJustAShyGirl · 01/09/2023 19:36

The last couple of safes we used were left open. We entered a 4 digit code to lock it and the same code unlocked it. The code to lock it was any code we wanted. Try it without putting anything in the safe. Forest and see if it works.

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caringcarer · 01/09/2023 20:11

Soontobe60 · 31/08/2023 08:29

That’s what the safe is for! So yes, it is entirely your own stupid fault I’m afraid.

Sadly this. I don't see how you could prove it.

Hairush · 01/09/2023 20:23

It's not the insured's job to prove it. Insurance is a contract of the utmost good faith, unless the company has a reason to think fraud is being committed they'll pay. Even if they say no, why would you be telling Op not to even try to claim on insurance they've paid for.

Contact your insurance company OP. I think they'll pay out, but you've got nothing to lose by trying if they don't.

Original poster
opalescent · 01/09/2023 21:32

Thank you all for these responses.

I have spoken to both the hotel staff and the Tui reps here (in the Balearics). Both were very apologetic and didn't infer in any way that it was my responsibility for not having used the safe. They have told me that they will be informing senior management and reminding guests to make use of the safe.

I was asked if I wanted to report it as a crime (so that I can claim on the insurance), but this is our last day, and it really wasn't a huge amount (less than £100), so I declined. It still smarts though, as I would have been my general household cash for a few days next week.

It's a lesson learned though, I will never ever leave cash unattended in a hotel room again!

OP posts:
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