Just wondering if anyone has had a similar experience, I had contacted them about a faulty item of jewellery (a stone fell out) and asked if they could fix it. As it had been over 6 months since it was purchased (7 months) they said I had to contact the brand directly.
So I did, the brand said it had nothing to do with them, basically John Lewis are their customer, not me, so any issues had to go through John Lewis.
Short version, there was a bit of a back and forth with neither of them wanting to help.
I mostly gave up and it went quiet. I then had an email from John Lewis 2 days ago apologising and telling me to organise a return and they'd refund. I was going to email today to say I didn't want to return/refund I was hoping it could be fixed...but I've just seen that they've already refunded me.
Can I ask them to reverse it? Can they force me to send it back? It's my daughter's and is now more expensive than it was when originally bought so I'd be out of pocket buying a new one. The whole thing has been really annoying!