Moved into a rented property at the beginning of this year and quickly found out my neighbours are LOUD. They have twins aged 5 and a 12 year old. The mum shouts, screams and swears at them all, including the twins. She tells them to f off, shut the f up, in fact it’s rare she speaks to them without swearing. The worst part is even when they’re crying after initially being shouted at the mum will continue to scream at them. I’ve heard one of the kids screaming to be let out of somewhere to which the mum says ‘no you need to learn it isn’t okay’ etc etc, is it normal to lock kids in a room as punishment? I’m at a loss at what to do. We’ve spoke a couple times about the noise where she’s given me a whole woe me spiel which initially I was sympathetic. She’s told me herself that someone reported her to social services a few months ago but nothing seems to have changed, if anything its got even worse.