He's he's a youngish man who came with a very strong recommendation from a friend. She coached him at football from age 7-18 and he's done a lot of work at her house.
To begin with he was indeed brilliant. Returned calls promptly, turned up when he said he would, let me know if he was running a few minutes late, seemed to know what he was doing and what he was talking about. He did quite a complex job on my heating which was all good but I had trouble resetting the thermostat and he came back at 9pm on a Saturday night to sort it.
Then I asked him back to do some minor jobs, a dripping tap, a stuck tap etc. He charged quite a lot of money (I thought) but I know trades are expensive and I was pleased to have found a reliable one.
However, one of the taps he replaced is dripping. I text him thinking that he'd get back to me like he usually does, but he didn't. I left it a few days in case he was away and tried again. Still nothing. In the end I spoke to the friend who recommended him, just to ask if she knew if he was OK. She contacted him and he was on the phone almost immediately, very apologetic and came round next day.
He needed to order a part which he said he'd done there and then, he'd contact me when he got it...that was 4 weeks ago. I text him a follow up on Friday....nothing.
I guess I won't be using him again but I do need this fixed and I also wonder what's happened when he was so good?