security guard asking to see bank app

[ocpwr]

Is it ever acceptable for a security guard in a shop to demand to look at my bank app to prove that i had paid for my shopping? That happened to me today in a very well known shop and to be honest i am still reeling a bit.
I do have mental health issues so my brain gets a bit confused sometimes.

Usually Aldi HQ are pretty good at dealing with incidents with poor customer service from their colleagues who are held to account so I suggest you send them a complaint, including full details and someone will call you back.

What you went through was atrocious.

He was asking to see proof of purchase?

If you pay by card , get a receipt
If you pay by phone bring up the transaction
He doesn't need to see you type a password or anything
He doesn't need to see your whole banking data ?

Mountain out of molehill

What do you think you are doing if you decide to take stuff other people own?

If someone was unwilling to prove they’d paid for it
( why an earth you couldn’t screen shot and crop picture if your that paranoid)
it would be a reasonable assumption to presume they haven’t

I think it’s hilarious that people think security guards should challenge people have you paid they say yes and they say ok any your way
because we all know any self respecting shoplifter would say no I haven’t paid please get me arrested

Are you aware that shops have cameras which record the till area. These are installed for a overhead view which is why your are advised to cover the shops keypad with your free hand.

Back in the good old days pickpockets would watch people at ATM's and follow their mark for a while before lifting the wallet. They got the cash plus bank card and used the pin in the ATM.

If you are a local in the area you may have just handed someone the passwords to your electronic life and your bank account.

Are you
ok with senior management firing employees who work the till

ok with them getting you to replace the employee and work for free.

ok with them getting you to decide if firing employees who inserts the till roll is economically viable yet.

ok with giving random staff the right to root through your belongings.

ok with senior management deciding not to give you a document that staff demand to see before you leave.

The private business decides to save money by sacking their precautions to stop thieving scumbags

I hate shoplifters. They are scum so always happy to help do things to help prevent them. Normalising showing bags and receipts is fine by me

Are you OK with being treated as a criminal when you're not?

Yes this can happen.

If that happened to the OP the OP can prove no crime occured.

So she has been called a shoplifter in front of her NDN's (civil claim against the minimum wage employee and the shop owner / insurance company) and may have been unlawfully detained (criminal case decided by CPS)

Then the staff member has to prove in court that they had witnessed and acted in a way which allows you as a member of a jury to think "I would be ok if it happened to me". The staff member's facts dont change only the outcome (giving money to OP / sending the staff member to jail).

Remember your first key fact is that the OP was "in jail" in the store and could have ended up "in jail" if she could not prove that the crime of shoplifting never happened yet she paid.

If you don't like shops that do this then don't shop at those shops. They are private businesses and should be allowed to take precautions to stop thieving scumbags

You mean like employing enough staff and keeping enough tills open?

I know some are scumbags but they are the looters and ram raiders. A lot of shoplifters are just trying to feed their families.

And I won't shop at the shops that do this. The problem will be if they all start doing it.

Exactly.

Personally I haven’t got that bigger void in my life that I feel the need to purposefully create such drama to fill it
Just ask for a receipt it if your that paranoid I’ve never been refused one that’s a very simple solution

Security guards need to have a reason- I asked for her banking details and she said no isn't a reason. I worked in a shop and we had a massive payout from a crowd with wrongful arrest. They produced loads of stuff from their buggy whilst in the lifts and started pulling tags off. The guard detained them and they handed over the receipt when the police came. The security guard hadn't seen them take the items and they hadn't left the shop with them. He didn't have enough evidence to detain them. Nothing illegal about ripping tags off clothes in a lift. It's suspicious but you can't detain someone because they're suspicious. You need to see them select the item and leave without paying.

Also if the shop thinks they can stop you and detain you if you don't have a receipt then why in the name of god does the shop give you the option of no receipt? It makes no sense. This receipt is optional at the till but it's imperative at the security guard? The fact they offer it as an option gives the impression it's optional.

So I get to steal your property if you can not prove you paid for it?

Funny thing but our legal system is based on innocent until proven guilty.

This is a very important principle.

As pointed out if the shop owner got rid of your witness (the till staff) to save money and got rid of your proof by not to print a till reciept to save more money then you are expected to have spent your money buying tec to cover the shop owners cost saving choices

In your version of the law it is guilty unless proven innocent. So the minimum wage (to save money) employee gets to assume and to hold you hostage untill you prove you are innocent.

And if the very clever "shoplifter" had paid but said say "no I haven’t paid please get me arrested" as a joke or a scam to get a settlement claim the employee and shop owner have the exact same error problem.

Depending on which card I'd used, I wouldn't mind showing this.

Some of my cards show up straight away, others take days.

But as a general rule, I always ask for a receipt (even when I don't actually want one) as that's an even quicker way to prove I've paid.

I’ve noticed Tesco self service machines ask if you want a receipt..If you don’t take a receipt isn’t if harder to prove you purchased something?
Especially if you need to take something back.

so I get to steal your property if you can't prove you paid for it

No you can't have my property if you can't prove you paid for it

Worlds gone mad

Well exactly. I would hope that the shops that have this system switch the option of no receipt off, and have clear signs saying that you may need your receipt to exit the store.

I also wonder what happens if you go into a shop and they don't have what you want, so you leave again. Are they going to get nowty with you and demand to see inside your bag?

Yes but I guess with most food items you wouldn't bother. If you are eg buying a kettle you'd take the receipt.

No it hasn't gone mad. You are saying that it's ok for people to be accused of shoplifting and have to prove that they haven't.

The burden of proof should be the other way round. And in English law, it is.

That’s true but when you walk out and the bleepers go off a member of staff might ask for proof you’ve paid. So if you didn’t opt to get a receipt it’s more hassle isn’t it ?

I was worried about security guards years ago when DDad asked for a phone case for his iPhone for Christmas. I went into the large city centre Boots then thought a bit. I wanted to try the cases to see if they’d fit into a pocket so I asked the security guard for help. He stood over me in a friendly way while I tried various models and wandered over to the till with me while I paid for the chosen model. He was absolutely fine and actually thanked me for thinking ahead!

PS Sad outcome - he died on 14 January the following year so not long to enjoy his new case. (And in fact only 4 days to enjoy his brand new blue badge by which time he was too ill to leave the house at all apart from one medical appointment).

I can prove I paid for it using the sale method you asked for.
Your shop till created a record of the change of ownership which can be pinpointed to the second.
The fact that you decided to install a till and then not to monitor it is your problem not mine.
You dont then get the right to employ staff who call me a shoplifter just because you did not pay them to watch me follow your sale method.

I am sorry for your loss.🌻
its the little odd nice things which pop up as a little ray of happy sunshine in our sadest memory.