Patient transport - is this usual?)

[Sugarplumfury]

I’ve not used patient transport before so I’ve no idea what’s usual. Hospital told me to wait till a week before phoning to try book. Phoned today - appt (day case) is next Tuesday and recorded message said they’re not taking booking for appointments beyond the next 3 days.

If I phone on Friday it will be 4 days before not 3. If I phone Monday if I don’t get a booking, I’m stuffed. Do they usually only book patients in 3 days before appt or are the ambulance service here struggling so much I’m unlikely to get one sorted?

I wouldn't count the weekend as booking days.

I'd assume it meant working days and ring them on Thursday.

(assuming the phone line is definitely not open on weekends)

Ring Thursday but be prepared to ring again on Monday xx

Thanks. I didn’t know whether weekends counted as some outpatient clinics run on weekends here sometimes. I’ll definitely phone Thurs now though.