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Being nosy - Holiday home owners - do people steal stuff?

393 replies

Polkadotpjs · 03/07/2023 21:06

On the back of the other thread about what people want to see in holiday homes I wondered if half of it is practical or workable. I was thinking about y work where we have a dishwasher that can't be used because if dishwasher tablets are left for it, people steal them ! Ditto spare loo rolls in the cubicles or nice hand soap! I'm not a journalist so don't think that. Just wondered if there's a balance between nice stuff and risking it going walkabout.
We went away last weekend and was pleased to see dishwasher tablets and laundry liquid but then disappointed there was no foil ! I'd have taken some and left it if there if I'd thought

OP posts:
Pringleface · 05/07/2023 11:47

Having read quite a few of these threads, I tend to think that a lot of posters book self-catering with the expectation of 5* hotel service.

Yes, you might have paid £3000 for a week in a Welsh cottage in August, but I can guarantee that the owner is not getting £3000 for 52 weeks of the year. When you start taking into account cleaning costs, costs of maintaining the property itself, insurance, constantly replacing broken or stolen items, the hospitality items that everyone on here seems to demand (organic butter, milk, cakes, bread, biscuits, honey, juice, tea, coffee, sugar, other condiments etc plus a never ending supply of toilet paper and cleaning products), expensive kitchenware, top end white goods and god knows what else, it quickly becomes fairly uneconomical.

Obviously, just as this thread demonstrates that there are a significant number of guests who take the piss, there are also owners who take the piss, but if you want 5* service and don’t expect to so much as buy a single toilet roll, you’d probably be better off booking a hotel.

Re. breakages, yes, we expect a certain level of them, but in my experience, a lot of damage goes well beyond accidental. It can only really be down to people not giving a shit because it’s not their house and a sense of entitlement that they’ve paid to be there, so they can spill milk all over the sofa and not bother to clean it, or break the shower, or yank a blind off a wall or pinch a couple of those pretty bowls.

TheWalrusdidbeseech · 05/07/2023 12:01

Having read quite a few of these threads, I tend to think that a lot of posters book self-catering with the expectation of 5 hotel service.*

expectation to get value for what they paid for..

organic butter, milk, cakes, bread, biscuits, honey, juice, tea, coffee, sugar, other condiments etc
I expect that in a B&B, not a self-catering.

top end white goods white goods in working order when they were advertised, yes, I'd expect that!

For £3,000 a week, you do have reasonable expectations. Running water, something to dry your hands and toilet rolls are one of them.

I can guarantee that the owner is not getting £3000 for 52 weeks of the year.
that's completely irrelevant. I am talking about the one week when I am paying £3,000.

don’t expect to so much as buy a single toilet roll no, that's a basic. So basic it's not even listed.
Linen and towels on the other hand are generally listed, in some places you pay extra to get them, and that's fine. It's clearly advertised that way.

Molecule · 05/07/2023 12:32

I have (perhaps wrongly) assumed that as my guests are self-catering they will bring or buy many of the things they need. I do supply 12 dishwasher tablets - sometimes they are all used, somethings only a few. 2 loo rolls per loo - storage is an issue as loo roll is bulky, and there are plenty of places to buy them. I always leave catering rolls of foil, cling film and baking parchment, plus bin bags, washing up liquid and soap for all bathrooms. Not to mention the coffee, tea, milk, butter, biscuits, marmalade, etc. I don’t restrict heating, and have fans for when it’s hot, but it is my business, my only income and costs have to be controlled, and I do try to do this without looking tight or mean.

Low season my house comes in (assuming 12 people) at £30/head per night for 7 nights. A similar B&B in the area is around £220 per room so £110/head. That is a large difference in price. Obviously there is only so much people will pay, and I’m not sure “a week’s worth of loo paper” is a major USP for a self-catering property; more important for my (happy) guests is the proximity to the beach, sea views and a really lovely, clean house.

HideTheCroissants · 05/07/2023 13:32

BertieBotts · 05/07/2023 08:24

Well I don't live in the UK and they come in packs of 100ish here. From a supermarket, not a catering supplier! Actually I think you might be talking rubbish, because looking on mysupermarket, the smallest pack from an actual supermarket has 44 tablets. There's a pack of 25 but it's from "bother.com". Most of the packs are 70 or 100.

Who is going to set up an ebay account in another country just to buy dishwasher tablets Confused let alone wait days for them to arrive - you'd have left by the time they turn up.

Putting 95 dishwasher tablets in your luggage on the plane - er no thanks :D

Pack of 18 for £5 from Ocado so probably cheaper elsewhere! For a fiver I’d happily leave behind any I didn’t use.

Being nosy - Holiday home owners - do people steal stuff?
Pringleface · 05/07/2023 13:43

TheWalrusdidbeseech · 05/07/2023 12:01

Having read quite a few of these threads, I tend to think that a lot of posters book self-catering with the expectation of 5 hotel service.*

expectation to get value for what they paid for..

organic butter, milk, cakes, bread, biscuits, honey, juice, tea, coffee, sugar, other condiments etc
I expect that in a B&B, not a self-catering.

top end white goods white goods in working order when they were advertised, yes, I'd expect that!

For £3,000 a week, you do have reasonable expectations. Running water, something to dry your hands and toilet rolls are one of them.

I can guarantee that the owner is not getting £3000 for 52 weeks of the year.
that's completely irrelevant. I am talking about the one week when I am paying £3,000.

don’t expect to so much as buy a single toilet roll no, that's a basic. So basic it's not even listed.
Linen and towels on the other hand are generally listed, in some places you pay extra to get them, and that's fine. It's clearly advertised that way.

I can see you’ve misunderstood my point.

Obviously, the expectation is that things work and you get value for money which is totally reasonable. What I tend to think is unrealistic is the expectation that you rent a self catering property and are provided with additional items which you would normally expect to see in a 5* hotel (see my previous post for examples of this).

Read any thread on MN asking what people want in a holiday cottage and it will be a long wishlist of the sort of stuff you normally get in an expensive hotel. Many also state that they refuse to do any of the most basic care and cleaning during their stay - and I’m not even talking about end of stay cleans, I’m talking about wiping up spills, leaving wet towels on beds, putting dirty pans back into cupboards etc.

For me, the question I ask is ‘would you do this in your own house’ and if the answer is no, why would you think it’s ok to do it in someone else’s?

rookiemere · 05/07/2023 14:04

I don't think I've ever read a thread where a holiday cottage renter has said they are prepared to live in squalor.

Most people don't want to do heavy duty cleaning- which is fair enough on holiday, and others have said it's nice to have some extras but not a necessity.

I do think it's mealy mouthed not to get a few extra rolls of toilet paper in a high end rental. Funnily enough the smaller cheaper places more often seem to provide them.

LAMPS1 · 05/07/2023 18:02

Towels sometimes go missing ….. so annoying. The occasional pillow.
And torches. And mugs.
I don’t leave spares of cleaning stuff, toiletries, or toilet roll in the property any longer. Just enough of everything for their week.
And we don’t leave welcome packs any longer either ….just can’t afford a basket of goodies. Just leave a small bara brith and welsh butter.

Kool4kats · 05/07/2023 18:03

I regularly stay at a premier inn near my work, in a fairly nice area.... They keep getting the bath plugs pinched, I have to go to reception to request one from their secret stash! They also told me in the last month they'd had quite a few lightbulbs nicked too 😳
If people are doing that in a premier inn, god only knows what they're taking from a holiday home!

Sago1 · 05/07/2023 18:08

We leave loads of dishwasher tablets, bin bags and loo rolls.
The only things we have “lost” are coat hangers and laundry tablets.
The coat hangers is accidental I’m sure but as they’re all wooden and matching it is irritating.
I hate to see signs everywhere so I have had ribbon printed with the property name and tied it to each hanger.
The laundry tabs have now been replaced with powder!

Annalisea · 05/07/2023 18:53

I think part of the problem is that prices are so ludicrously high now that people want to feel they are going to be really comfortable and taken care of. Running out of toilet paper and dishwasher tablets. Not having cushions or a welcome pack just jars.

MrsPetty · 05/07/2023 18:53

I’m in a holiday let right now. The owner literally left us half a toilet roll and a bin liner in the bin. I wouldn’t steal anything but I won’t be leaving anything either!

justasking111 · 05/07/2023 19:02

MrsPetty · 05/07/2023 18:53

I’m in a holiday let right now. The owner literally left us half a toilet roll and a bin liner in the bin. I wouldn’t steal anything but I won’t be leaving anything either!

You really should pick up the phone and complain. If that doesn't work, leave a review on the site mentioning it.

Last week friend got a call for more bin liners and kitchen roll. She took them round immediately. You won't hang onto a five star review otherwise

user1497207191 · 05/07/2023 19:05

Caspianberg · 05/07/2023 10:02

@TheWalrusdidbeseech - but it does eat into profit. And there’s only go much more people will be willing to pay.
You do realise people (hosts) are already paying a lot on what you (guest) pays?

ie say you pay £100 a night. Hosts are paying 20-45% tax on that. They have high home insurance costs, utility costs, cleaners or holiday let company fees if not local, council tax, general maintenance, booking fees ( ie booking.com/ air b and b will take 10-20%) upkeep, replacement of larger broken items etc. most people can only rent during peak season ie 10 weeks of summer max. So every additional cost is still a cost. No host is getting £100 a night from you.

Some places charge a lot than others, but then they also likely spend more in upkeep, fresh fancy linens, 12 toilet rolls… than others also.

We do provide everything, but it obviously does eat into our profits and does mean we run a fine line of making it worth it, and not having to increase guests costs too much.

Tax is on profit not income! It's on what's left after paying all those expenses you mention, certainly not 20-45% on the amount the guest pays which is what you say in your post!

wooo69 · 05/07/2023 19:06

We were at at a holiday home last week, I had a bag full of the things I usually take, washing up liquid, dish cloths, tea towels, toilet rolls, hand wash, cleaning spray, bin bags, tea, coffee, sugar, salt, pepper, vinegar. We didn’t need any of it, it’s the first time I have been to a holiday home and all of this has been supplied, there was even a packet of biscuits and two types of milk in the fridge.

Caspianberg · 05/07/2023 19:06

I know someone who was adamant they didn’t clean when on holiday. To the extent they apparently spilt a whole bag porridge oats on about day 2 of 14 on the floor, then spent the next 12 days walking around pile!

I find that such a bizarre mindset, just use a dust pan 30seconds. It’s hardly full on inspection cleaning required, and makes your life nicer

pinkpantherpink · 05/07/2023 19:12

Wow. We rent cottages all the time. Those sounds bonkers!!

I'm so happy to rent a well stocked cottage. And the one we rented in North Wales in May was superb.

Decent Saucepans are crucial and what's with stealing hairdryers? Good grief

We are grateful if adequate toulet rolls and DW tabs are provided but usually pack iur own.

MrsPetty · 05/07/2023 19:12

I really don’t want to contact the owner. My dealings with her leading up to this holiday were pretty unpleasant - so I wasn’t altogether surprised at the lack of ‘welcome pack’. She charged us a £150 ‘security deposit’ so I’ll leave a review once that’s been returned.

rachellovesdouglas · 05/07/2023 19:21

I provide dishwasher tablets, washing tabs, foil, clingfilm, fresh milk, tea, coffee, there is even a bottle of gin there, basically, pretty much everything you would need. and a welcome pack on top. Never had anything taken, plenty broken but most people leave a note saying sorry and normally cash to replace items broken.

No1careworker · 05/07/2023 19:37

We often stay in holiday homes and can honestly say we've never stolen anything. We leave books if we finish reading them whilst on holiday. Leave things like loo rolls, ketchup, tea bags, ice creams if we buy them whilst away. Generally don't take any food bought on holiday back home with us tbh.

Sworntofun · 05/07/2023 20:01

Yes small stuff does go fairly regularly - especially teaspoons !! Other posters have mentioned this too - why teaspoons???
The main thing that annoyed us is that we installed an electric stove effect fire and straightaway someone broke it. Not fixable so replaced. Within 3 months it happened again! Never mind it won’t be so bad this year as hardly any bookings 😢

Yourcatisnotsorry · 05/07/2023 20:01

I do take books but leave the ones I’ve read, is this not expected? I would also take spare coffee sachets from hotels because they come in very useful for camping etc. not from a holiday home though.

I once threw a party and had a door handle stolen. It was mostly close friends but some friends of friends. Very weird.

Sworntofun · 05/07/2023 20:09

@CatOnAHotShedRoof yes we’re with ‘Harkbeam’ too and have had similar issues and similar response. Shrugging of shoulders etc. Moved to another agent to rent out this year - no better.

DuesToTheDirt · 05/07/2023 20:10

Caspianberg · 05/07/2023 19:06

I know someone who was adamant they didn’t clean when on holiday. To the extent they apparently spilt a whole bag porridge oats on about day 2 of 14 on the floor, then spent the next 12 days walking around pile!

I find that such a bizarre mindset, just use a dust pan 30seconds. It’s hardly full on inspection cleaning required, and makes your life nicer

I stayed in one with no dustpan and brush (or hoover or likewise). It was very annoying when we did indeed spill something.

Pringleface · 05/07/2023 20:14

We’ve had teaspoons go too. I think people accidentally tip them into the bin. I’ve just bought a load of new ones to keep as spares. Actually, I did just remember that all eight egg cups went from one place. It’s not feasible that they all got broken so I assume someone stole them.

A guest also had drugs posted to him. Sadly for him, there had been a postal strike and they arrived after he’d left!

MonumentalLentil · 05/07/2023 20:19

HideTheCroissants · 05/07/2023 13:32

Pack of 18 for £5 from Ocado so probably cheaper elsewhere! For a fiver I’d happily leave behind any I didn’t use.

I have always found a couple in a holiday let, gone out and bought what we needed. Never a huge pack. In France.

I have small packs in my kitchen, I buy small to try them out before purchasing a larger quantity. Just because you haven't seen them it doesn't mean they don't exist.

Here is a 'non-existant' one for sale
https://rangeplus.com/products/finish_classic_powerball_dishwasher_tablets_10_tabs?currency=GBP&variant=31967902695537&utm_medium=cpc&utm_source=google&utm_campaign=Google%20Shopping&gclid=EAIaIQobChMIgcy-xaP4_wIV55poCR3u9wFREAQYBCABEgIRdfD_BwE

Finish Classic Powerball Dishwasher Tablets 10 Tabs

Finish Classic Powerball Dishwasher Tablets 10 Tabs

https://rangeplus.com/products/finish_classic_powerball_dishwasher_tablets_10_tabs?currency=GBP&gclid=EAIaIQobChMIgcy-xaP4_wIV55poCR3u9wFREAQYBCABEgIRdfD_BwE&variant=31967902695537