Sse to ovo/ migrating account?

[Brigitteshittette]

Anyone experiencing difficulties with this?
I received the emails to let me know my sse account was changing to ovo energy around a month ago, and a link to register with ovo for my online account. The Sse app no longer works for me (as I’m no longer a customer) but neither does the link to set up an online account with ovo. So although I do have a smart meter, I’m unable to see and compare my usage etc clearly as before. I’ve spoken to ovo and they simply won’t help, simply repeating that my account is ‘in migration’ . A link now says that because my account is migrating, I will not be able to use the ovo online account until the end of 2023 🤔.
To top it off, they haven’t taken the monthly direct debit (again because the account is ‘migrating’), and they have no idea when they’ll do this. They can’t view my account balance or anything else apparently while we’re in this phase.
Anyone know when I can expect to be charged or when I’ll be able to have some transparency about my bills again?

I was moved earlier this year. Have you tried the ovo app? I did manage to sign up

i did also call them a lot and got some good and some bad operators. Perhaps try a complaint?

and keep a close eye when you can get in. They tried to charge me £200 for a days gas ( the first day with them ) When I eventually got someone sensible it’s because sse send you a proper end bill with the correct smart meter reading but for some inexplainable reason they send ovo an estimated reading ( sorry if this scares you more but thought I would share)

they also said they would send my final £67 from the government to my bank account, they never did it was left on the bill ( which was fine as I would have transferred it back anyway) and my email about transferring clearly said I would remain on the same tariff charge, but that didn’t happen ( it’s only pence more but it’s the principle) and the ovo operator told me I shouldn’t have been told that! They sent the email!

I did spend the first few weeks on the phone every other day but it’s sorted now

i can only suggest a formal complaint and regular calls

Thanks @Tinkerbyebye its the app which won’t work for me unfortunately.
Having spent the last few years struggling with sse and their awful customer service, dont fancy doing the same with ovo but sounds as though that may be in store for me too 🙈
glad you got it sorted eventually!