Name changed for privacy reasons.
So, I am currently in dispute with a dentist who messed up a dental cosmetic procedure big time. He has apologised for said mess up, it was an accident, but is insisting I still pay, saying that regardless of outcome, he has incurred costs by treating me. I have refused to pay, citing a poor standard of treatment and care. The next stage of this dispute is a mediation meeting I initiated (he is registered with a mediation organisation for private health related businesses.)
I don't want go into too much detail, but the mess up has had all sorts of implications for my health and also my mental health. Eg. I can’t face going out at the moment, I just want to hide away. I’ve been on anti-biotics for weeks now which have screwed up my insides. I feel physically and emotionally all over the place. Despite going private , I dont have much spare cash. If I pay him, Im stuck with his error. If I don't pay him, I could potentially look into having further treatment elsewhere to try to sort out the error. However, he insists I pay.
Earlier today I found out from the mediator that the dentist is bringing not only his dental nurse to the meeting, but also the manager of the entire chain ie the CEO. So there will be me, then 3 members of the dental company including the most senior one possible, and then the mediator.
Is this fair?? It feels heavy handed. It’s not even as if I’m threatening to sue them, I just don’t want to pay for the sub-standard treatment I received. Any words of advice on how to handle this? Im pissed off!