Probably a non-issue but I am feeling a bit anxious about a purchase I made today. I should have been more on it but wasn't.
Extra 15% off offered in a shop today. So, I bought 2 items totalling £43.
As I presented the card to the machine I thought the amount of £43 didn't look right but assumed I had miscalculated the cost. After the assistant gave me the receipt I asked if the extra 15% had come off and she said no, she had forgotten to do that and would sort it now. I waited while she sorted it out but it was taking a long time and she said she would need more time. So, I browsed around the shop as I could see she was flustered and didn't want to add to the pressure.
Quite a few minutes later, she said everything was sorted and I asked if I needed to present my card again for the refund and she said no as the till had all my details on it. I thought that was strange.
I collected my things and was looking at something near the door when she came over and said she did need my card after all. So I went back to the till and presented it again. She then gave me 2 receipts but said to ignore them as they were not right. She also said more than 15% had been refunded but not to worry about it.
I was in a hurry as I had an appointment and had to go but when I got home I checked my banking online and it shows that 2 payments have been deducted. The first one for £43. The second one for £39.55. No refunds have been given. I checked the receipts which she told me to ignore and they don't seem to match up.
My question is : can I get a proper refund back for the amount owed without the relevant receipts? The only way I can prove it is by my online banking.
Bottom line: I should have been more on it and checked everything carefully.
Hope all that makes sense. Thanks for reading.