Automated voices on customer service numbers - grrrrrrrr!

[HowdoIgetbacktothe80s]

How do they not drive people to insanity and beyond?

I have just spent over an hour on the phone to Barclaycard, this is after going round in circles on the app typing out my query to a robot text thingy.
I just want to speak to a human being.
I am going round in circles whilst the super annoying voice sends me around the houses going back and forth asking a million unrelated questions.
Oh and then, half way through an advert pops up asking if I would like an ‘exciting and varied’ career with Barclays? No, I DO NOT, I just want my query sorted. Then after waiting all this time being subjected to the most piss off music ever, it cuts me off!!

Monday was just as bad. I had a fun time using the new automated system of our local hospital. It asks you to say the name of the consultant you need

Me: ‘Dr Passanti’
Machine:- ‘Is that Dr Shenoy?’
Me: ‘No, Dr Passanti’
Machine:- ‘is that ‘Dr Shumanari’
Me:- ‘Noooo! It’s Dr Passanti’!!
Machine: - ‘Dr Shenoy?’
Me:- ‘GO FUCK YOURSELF!’!!!!!!!!!!!!!

All I want to do is have a really quick, 5 minute call with a human being. You know, the kind of convos had in times of yore, when queries were sorted out in a mere moment? Instead, I end up wasting half my day raging at Penelope, the pig ignorant, exaggerated middle classed twatty voiced robot woman.

I had just recently had this problem. I work in a Mental Health Unit ànd we get patients being brought in and the accompanying ambulance/police crew never have any info about which ward they were to go to. Sometimes even our nurse in charge has no info.

One of the ambulance crew eventually told me to ring Sarah x in A &E.where the patient had come from.

I screamed Sarah X several times but they put me through to Sarah Y in Midwifery! There was a lot of swearing at my end. Sarah Y kindly put me through but nobody answered. Obviously very busy I thought. However when I rang again screaming Accident and Emergency the robotic voice announced that the reception was now closed. Luckily the nurse in charge had phoned around and got an answer.

Ah well my frustration and cursing got the patient laughing!!