Just quickly, for context, I have spent years in discomfort (understatement!) with digestive issues. I have had lots of tests via the NHS and now have been discharged without any other help, left to my own devices so to speak.
Over the last few years I have been at the end of my tether with daily digestive problems and despite trying many, many things to help I have had little success.
I have been following a specialist IBS dietician on social media for some time and decided to opt for a 12 week online course they offer. The dietician is above board, is registered with the British Dietetics Association but although British is based in another country, hence offering the online course with a weekly Q&A with the other participants.
The course is £165 per month, for 3 months. That is a lot of money for me as I am on Carers Allowance and have a very part time job but I am getting beyond desperate to feel well again.
I had paid for the first month on my credit card (around 2 weeks ago) and was getting started with the online course. However, as is with bloody Sod’s Law, last week I had a raging tooth ache and now have extensive dental treatment booked and will have to pay for up front.
I can not afford both and sadly, the dental treatment has to take precedence as I’m in a lot of pain.
I have just checked on the dietician’s website for information on cancellations. It says that they do not offer refunds (added a pic of that from their website).
Obviously, I don’t expect to get a refund for the first £165 that I have paid for but I am concerned they can force me (legally?) to pay for the next 2 payments (next one due mid March, second April), I simply can not afford it now.
Does anyone know how the law stands on this? Can I be forced to pay the next two instalments? (Btw, the program is released in intervals so you can not get access to the full program until you continue to pay in full so obviously I would not have use of the full course if I were to cancel now).
I will of course contact them and ask but just wanted to know the legal side before I do.