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Original poster

Can you find out who's ordering off Just Eat

23 replies

purpleme12 · 22/02/2023 22:21

Someone is ordering off Just Eat and delivering to someone else's house.
That house didn't order it.
It has happened multiple times.
Can they find it who did it? And if so does the takeaway know? Or Just Eat or both?
Can they get the IP address and trace it to the person?

OP posts:
Whambamthankumam · 22/02/2023 22:25

This reply has been withdrawn

This has been withdrawn by MNHQ at the user's request

Original poster
purpleme12 · 22/02/2023 22:27

No they don't pay that's what I mean.
They send it to the house and so the person who answers the door is then expected to pay.
I am just posting to see if there's any way we can find out who's doing this

OP posts:
WeAreTheHeroes · 22/02/2023 22:32

It's a malicious act and harassment, report it to the police and if it's the same takeaway, you could tell them not to accept any Just Eat orders to your address? You could also try contacting Just Eat's customer service to see if they can block your address or make it payment on ordering only.

Ihatethenewlook · 22/02/2023 22:32

Technically they could get the address traced, they’re not going to though. No one’s going to IP track an address over a scam takeaway order. Once it’s happened once through each individual takeaway restaurant, then the address should be black listed by them so it doesn’t happen again with that restaurant. They should run out of restaurants to scam quite quickly

Lochjeda · 22/02/2023 22:33

Are you sure they haven't paid. Did it happen to you tonight and was it threw desserts? 🤣

Ihatethenewlook · 22/02/2023 22:35

WeAreTheHeroes · 22/02/2023 22:32

It's a malicious act and harassment, report it to the police and if it's the same takeaway, you could tell them not to accept any Just Eat orders to your address? You could also try contacting Just Eat's customer service to see if they can block your address or make it payment on ordering only.

The police aren’t going to investigate this. It’s more an annoyance and a small overall monetary loss to each takeaway. They take two days to turn up to house burglaries where I am. No one’s getting the forensics and computer experts in over prank takeaway calls

SpinningFloppa · 22/02/2023 22:35

I’m pretty sure just eat doesn’t let you pay cash anymore? It’s not an option on mine anyway!

Original poster
purpleme12 · 22/02/2023 22:36

Oh right I was hoping someone might ☹️

OP posts:
MamaMiaOhDear · 22/02/2023 22:38

If they've hacked your account you can just change your password.

If its being ordered from a different account then surely the restaurant qnd justeat will have details of whoevers account it is

Original poster
purpleme12 · 22/02/2023 22:39

So they would know this person's address?

OP posts:
toastfiend · 22/02/2023 22:41

purpleme12 · 22/02/2023 22:39

So they would know this person's address?

They might have this person's details through JustEat, OP, but with GDPR they won't be able to share any information with you. Presumably the address on it is the one the takeaways keep turning up to anyway, though?

MamaMiaOhDear · 22/02/2023 22:42

Probably not an address unless they are using their normal justeat account, but a phone number or email address would have to be given to make an account. Unless they've got fake emails and numbers set up which seems extreme

YorkshireRose777 · 22/02/2023 22:53

It's not funny . . . . and it's not new, either. It's the equivalent "joke" of the 80/90's of ringing a pizza place and having them deliver 10 extra large pizzas to an address to wind somebody up. It's not nice for either the restaurant or person they're pranking.

I'm not 100% certain but I think you can still opt to pay on delivery through these apps which seems to be what they're doing. You might be able to contact Just Eat and have them flag your address in some way for non-delivery but that'll mean you can't use it for your own convenience which may or may not be a problem. Hopefully they will be able to trace whoever is doing this and make it stop but, in the meantime, just refuse to take any deliveries and don't pay for them, even if you feel guilty. You haven't done anything wrong. I'm sure Just Eat will find a way to stop it once these delivery places start complaining to them (about you but not about you if you see what I mean) and they will certainly have an email or phone number of the person that's doing this but you won't ever get to see it.

If somebody in your household is being bullied or victimised in some kind of way, that may well be where this is coming from.

Good luck and I hope it gets sorted for you soon.

Justanotherlurker · 22/02/2023 23:26

Can they find it who did it? And if so does the takeaway know? Or Just Eat or both?

JustEat will know who did it via registered user, the takeaway doesn't need to know the user just the details of the order and delivery address, basic GDPR

Can they get the IP address and trace it to the person?

Fuck no, firstly because that data is not required, and on top of that it is simple for someone to order on a phone and simply use mobile data, or if done on a pc use a commercial VPN (even though that traffic is monitored), for a small scale fake delivery then no, no one is going to investigate.

JustEat have policies in place already to block users who try this, and if the restaurant follows policy with feedback it helps the algo (which most do as they are losing money).

More often than not it will be an innocent mistake, I kept getting deliveries as the postcode is the same and our street names are interchangeable on Google/Apple maps, even doctors fucked up with some sensitive post, ended up getting a lovely christmas card from her at the start of lockdown and a nice full on curry.

HettySucks · 22/02/2023 23:28

You definitely can pay cash to some local restaurants who opt in that option. I did this evening with a local pizza place.

Most choose to deselect it though and do online payments only.

Original poster
purpleme12 · 22/02/2023 23:29

I'm not sure it's a mistake as it's happened too often but thank you for the information. I guess it's a no go then.
The take away claimed it knew the IP address to the person they thought it was but we did think they were blagging. Sounds like they were blagging

OP posts:
itswednesdayy · 22/02/2023 23:32

I don’t think you will be given that information but presumably Just Eat can access it and ban accounts, refuse to deliver to them or remove the option to pay on delivery. The restaurant themselves can refuse to deliver to the address too, but it’s unclear if it’s the same restaurant being targeted. If it’s only happened a few times across different restaurants it’s unlikely action would be taken

Original poster
purpleme12 · 22/02/2023 23:33

Oh interesting.
I don't know if it's the same place or different places.

OP posts:
itswednesdayy · 22/02/2023 23:37

IP address isn’t really meaningful. You can't find someone's exact location by IP address, just their general location eg Manchester

IP addresses can be spoofed and easily changed too. I mean, my mobile network and home Wi-Fi have different IP addresses and can be refreshed so it’s not really a static thing.

Original poster
purpleme12 · 22/02/2023 23:40

itswednesdayy · 22/02/2023 23:37

IP address isn’t really meaningful. You can't find someone's exact location by IP address, just their general location eg Manchester

IP addresses can be spoofed and easily changed too. I mean, my mobile network and home Wi-Fi have different IP addresses and can be refreshed so it’s not really a static thing.

Oh ok I don't know a lot about these things I guess.
They must have been blagging I guess about the IP address

OP posts:
SpinningFloppa · 22/02/2023 23:42

HettySucks · 22/02/2023 23:28

You definitely can pay cash to some local restaurants who opt in that option. I did this evening with a local pizza place.

Most choose to deselect it though and do online payments only.

Ooh I see I haven't seen cash as an option in years for any takeaways on there and I order frequently, must be my area.

WeAreTheHeroes · 23/02/2023 09:59

Ihatethenewlook · 22/02/2023 22:35

The police aren’t going to investigate this. It’s more an annoyance and a small overall monetary loss to each takeaway. They take two days to turn up to house burglaries where I am. No one’s getting the forensics and computer experts in over prank takeaway calls

Show quote history

Where did I say anything about them investigating? They should record it though. Imho prank = malicious act. The kind of person who does this is very likely to do it multiple times and possibly to different people. And this kind of behaviour can escalate.

romdowa · 23/02/2023 10:05

This was happening to my elderly mother and just eat were useless. Refused to
Block deliveries to her address. Instead I had to call all the take aways I'm the area myself and tell them not to deliver to her address. That she doesn't order take away and that knocks on the door at 11.30 at night were frightening her. Thankfully the establisments were helpful and blocked the deliveries..

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