I'm going to be taking calls tomorrow help (call centre job)

[mashpotatoandchipa]

As daft as it would appear, one is Fricking dunging myself !!! I have been training for 2weeks and tomorrow morning I am being put on live customer calls! I'm almost sick. I feel I know nothing. Customers are gonna ask/ need my 'help' and I am just going to stare at the screen and stutter. I have extreme worry about this. I want to run away and cry !

Please send help ( or wine) 😫😫😫

How did it go @mashpotatoandchipa ?

Don't worry. Noone expects call centres to even answer the phone and definitely not be helpful if they do. Just keep asking for security information from the caller until the fight goes out of them and they hang up.

@mashpotatoandchipa how did you get on pal? 🙂

Hi all, sorry for late reply. So did the calls at the end of the day and hated every second of it. I just feel very overwhelmed with emotion and just wondering if the job is actually for me. I was off today as daughter had an appointment to attend but all I can think of is how much I'm dreading tomorrow. 7.5 hrs of taking calls is just giving me the boke. I wish I could go back in time and not apply for the blasted job!

It gets easier OP I did 3 years giving welfare rights advice for a high-profile charity, I was so anxious in the early days. I just kept telling myself that all my colleagues had been in my shoes once and they all survived!
The hold button is your friend, and it definitely gets easier. We had to listen to back to ourselves during our one-to-ones and I surprised myself by sounding quite normal and confident. Fake it til you make it OP - you’ve got this!