Is it just me or do other people want to tear their own eyes out when certain phrases are used. My personal bug bear is "a gentle reminder"... usually sent from school or similar when it's very obvious that parents have been doing whatever it is that school doesn't like 50000 times and now school is pissed! Local store often puts it on their facebook page when they want to tell people they've changed their hours or don't allow dogs.
Just be honest and or polite but firm, "Please note that we cannot give your child a school dinner if it hasn't been ordered by 13:00 the day before". Or "Please can all our customers remember that we do not allow dogs"
What are yours?