GP surgery have still not updated my medical details - what can I do?

[Snowspeckledeyelashes]

I had been a patient with my current GP surgery for most of my life, up until 2017 when I moved over to a different surgery.
In May last year I returned to the original surgery and the previous one sent over all of my details from my time with them (2017-2022). There is quite a bit of info as I have a couple of chronic conditions which requires various gp and hospital visits.

However, the surgery secretaries still haven’t updated my details.

It is really annoying and inconvenient because I have to keep verbally filling in the gaps at each GP consultation which obviously takes up valuable time. I am also missing this information on the Patient Access site which I use to keep up to date with my medical information.
What can I do to get this information back onto my records? The secretaries keep saying they will do it but obviously that has not been the case.
During my last visit to the GP I mentioned it again but she said that’s not her area and to speak to the secretaries!
I have a gp appointment next week and yet again, will have to fill them in with the missing 5 years of my records.
I hate complaining and I know they are rushed off their feet right now but it’s been 8 months ffs!

Blame the Tories.

Record transfer was outsourced, so it's slow. And whose cancer referral should the secretaries not do, so they have time to sort your records, given they're overworked, and the NHS is falling apart?

I get it's frustrating. But people are dying early because the NHS is collapsing. Presumably the important bits of your record (meds, allergies etc) are on there, because you've told them.

Take it up with your MP.

You have the right for your personal data to be accurate and up-to-date. If the GP surgery isn't managing to do this from your more 'informal' requests, you can formalise it. Put it in writing, addressed to the practice manager. They are required to update information and confirm to you that's been done, or you can then complain to the ICO. ico.org.uk/for-organisations/guide-to-data-protection/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/right-to-rectification/

Unfortunate if it is lack of resourcing causing the problem, but you shouldn't have to keep chasing like that, and there are processes you can turn to that will give them more of an incentive to ensure it's completed.

PCSE is run by Crapita. Complaining to your local GP surgery, who are likely on the bones of their arse (some GPs are handing contracts back due to the pressure) due to the crapness of Capita for passing on records, is quite unfair.

That right is for rectification- the surgery have to make sure the data they have on you is correct, and the data they have is up to date- they will be doing this. What they can't be held responsible for is another separate business (the previous surgery) and the people supposed to transfer the records (Crapita) not doing their jobs.

All nagging and writing to your practice will do is take time away from them actually making sure people get whatever is left of NHS care.

Complain to PCSE by all means. Quote GDPR to them. It won't make them any good.

givemushypeasachance thank you for the information.
fairypeasant I was unaware of this. However, according to the secretary all of my records from 2017-2022 are with them but they have been too busy to upload all of the information onto the system. She never mentioned Capita but I will look into that, thanks.