I’ve recently made a career move from one sector to another. My old career was hugely inflexible (mostly shift work), lacked progression and I experienced some bullying. During the pandemic it became evident that I could no longer continue in my role and I had a couple of short lived jobs.
I recently started in a new sector but am finding it just as difficult with no training, poor management and hostile service users. I’m experiencing daily panic attacks and I’m struggling to sleep. I last worked on Friday and I am struggling to go back. I’ve been tearful in my job, crying in the office and have faced constant criticism from service users as I’m struggling to navigate their IT systems. Other colleagues are under a great deal of pressure and do not have time to help me. The service users are extremely challenging in terms of their behaviour.
I’m at a loss what to do, the three people who have done my role before me have either refused to do it or left completely. I don’t know how I’m going to get into work this week. Any suggestions of how to get my confidence/mental health back on track? NB I’ve had a series of panic attacks since starting the role and have taken to throwing myself at walls to try and get out of the spiralling.